Mid Market Account Manager

Sustainable Energy First; Lytham St Annes; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading energy company in the UK seeks an Account Manager to build and maintain customer relationships using telephony-based techniques. This role involves ensuring customer needs are met, driving profitability, and collaborating with internal teams. The ideal candidate will have sales experience, strong negotiation skills, and the ability to analyze data. The position offers a salary of up to £26,000 per annum plus commission, with benefits including flexible working and private medical insurance.

Benefits

25 days holiday plus bank holidays

Remote and flexible working

Gym contribution

Private Medical Insurance

Enhanced paternity/maternity leave

Qualifications

• Track record in a sales and account management environment.
• Good negotiation and influencing skills.
• Adept at analyzing and reviewing large data sets.

Responsibilities

• Build and manage relationships with customers.
• Ensure customer needs are met and drive profitability.
• Proactively identify opportunities for customer satisfaction.

Skills

Sales experience

Negotiation skills

Communication skills

Data analysis skills

Problem-solving skills

Tools

Microsoft Office

Job description

Overview

In this pivotal role, you'll be the driving force behind our mission to cultivate and nurture a portfolio of lucrative clientele. Using effective telephony-based Account Management techniques, you'll build strong relationships with our customers, ensuring their needs are met while driving profitability for our organisation. Join us in maximising customer satisfaction and business success through proactive and strategic account management.

Responsibilities

• Build and manage relationships with customers using telephony-based account management techniques.
• Ensure customer needs are met while driving profitability for the organisation.
• Proactively identify opportunities to maximise customer satisfaction and business success.
• Collaborate with internal teams to address customer requirements and proposals.
• Analyse data to inform customer propositions and resolve anomalies quickly.

Requirements

• A good track record of working in a sales and account management environment
• Good negotiation and influencing skills
• Good communication skills, written and verbal
• Proficient user of Microsoft Office applications
• Commercial approach when making decisions
• Good problem-solving and numerical skills
• Able to work as a team and individually
• Ability to analyse and review large data sets quickly and effectively—quickly establishing any anomalies and the best proposition for the customer

Benefits

• Salary: Up to £26,000 per annum plus commission
• Holidays: 25 days + bank holidays + your birthday off
• Remote and flexible working
• Gym contribution
• Long service awards
• Private Medical Insurance
• Enhanced paternity/maternity leave
• Simply Health
• Challenging work and development
• Inclusion and Belonging: We believe that diversity is at the heart of who we are and strive to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.

Culture

Our culture is designed to bring out the best in our people. If this sounds like the kind of business where you're ready to take the next step, we look forward to hearing from you!