Microsoft Azure Support Engineer (3rd Line)

Focus Group; Birmingham; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A managed services provider is seeking a Microsoft Azure Support Engineer to join their team in Birmingham. You will provide technical support for cutting-edge cloud technologies, troubleshoot complex issues, and collaborate on infrastructure projects. The ideal candidate has strong Azure expertise, relevant certifications, and excellent problem-solving skills. This role offers a competitive salary and a hybrid work environment.

Benefits

Opportunities for skill development and certifications

Supportive and inclusive company culture

Qualifications

• Strong technical expertise in Azure networking components.
• Hands-on experience with monitoring tools is essential.
• Excellent problem-solving skills and technical communication.

Responsibilities

• Provide 3rd-level technical support across Microsoft Azure.
• Troubleshoot and resolve complex technical issues.
• Monitor and maintain cloud infrastructure for security and reliability.
• Use automation tools for scalable infrastructure solutions.
• Collaborate with DevOps teams for CI/CD optimization.
• Create documentation and share knowledge effectively.

Skills

Azure networking

Automation and scripting

Monitoring tools

Problem-solving skills

Collaborative team player

Education

Degree in Computer Science, IT, or related field

Relevant Microsoft certifications

Tools

Azure Monitor

Terraform

PowerShell

ARM/Bicep

Job description

Microsoft Azure Support Engineer

Salary - up to £50,000 (DOE)

Location- Hybrid - Birmingham or Shoreham-by-Sea

Are you passionate about cloud technologies and driven to solve complex technical challenges? We’re looking for a Microsoft Azure Support Engineer to join our Managed Services team, where you’ll play a pivotal role in supporting, optimising, and securing our customers’ cloud infrastructure.

This is an exciting opportunity to work with cutting-edge technologies such as Azure, DevOps, Terraform, and Infrastructure-as-Code while helping to shape the future of cloud solutions for our clients.

What you’ll do

• Provide 3rd-level technical support across Microsoft Azure, DevOps, Terraform, and IaC environments.
• Troubleshoot and resolve complex technical issues quickly and effectively.
• Monitor and maintain cloud infrastructure to ensure security, performance, and reliability.
• Use automation tools (Terraform, ARM/Bicep, Azure CLI) to deliver scalable and consistent infrastructure solutions.
• Collaborate with DevOps teams to optimise CI/CD pipelines and streamline development lifecycles.
• Ensure cloud environments comply with security and governance best practices.
• Create clear documentation and share knowledge with colleagues and stakeholders.
• Stay at the forefront of emerging cloud technologies and apply them to improve support services.

What we’re looking for

• Strong technical expertise in Azure networking (VNets, NSGs, Load Balancers, Application Gateway, VPN Gateway, ExpressRoute, DNS, Private Link).
• Proficiency in automation and scripting (PowerShell, Azure CLI, Terraform, ARM/Bicep).
• Hands-on experience with monitoring tools (Azure Monitor, Network Watcher, Log Analytics).
• A degree in Computer Science, IT, or a related field, plus relevant Microsoft certifications (e.g. Azure Administrator, DevOps Engineer).
• Excellent problem-solving skills and the ability to simplify technical concepts for non-technical stakeholders.
• A collaborative team player who thrives in fast-paced environments.

Why join us?

At Focus Group, we pride ourselves on delivering outstanding managed services that empower our clients to innovate and grow. As part of our team, you’ll gain exposure to a wide range of enterprise cloud projects, work alongside experienced engineers, and have the opportunity to develop your skills and certifications further.

We’re committed to fostering a supportive, innovative, and inclusive culture where you can thrive.

Ready to take your Azure expertise to the next level?
Apply today and help us shape the future of cloud infrastructure.