Membership Experience Host - Full Time

Frasers Group; Leicester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading fitness company in Leicester is looking for a passionate individual for a customer service role. The ideal candidate will maximize member experiences, support sales, and maintain the gym environment. Candidates should be outgoing, ambitious, and passionate about fitness. This role offers various benefits, including a gym membership and participation in a bonus scheme.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion reward

Qualifications

• Driven and ambitious, eager to learn and develop.
• Able to perform operational key holder duties as required.
• Flexible to work shifts and support team needs.

Responsibilities

• Maximise every member's experience in our club.
• Support the sales and retention of memberships.
• Ensure the cleanliness of the facilities exceeds expectations.

Skills

Outgoing

Customer service

Administrative duties

Fitness knowledge

Sales focus

Job description

Everlast Gyms...

In our world, the passion and ambition of our people keep us moving. Their passion for fitness is second to none, their knowledge and service levels engage customers, and their drive to be the best is unrivalled.

Elevation is part of our core, complemented by great company benefits including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Maintain cleaning and hygiene standards of the club as required.
• Serve as a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
• Assist the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Ensure the cleanliness of the facilities exceeds expectations by actively maintaining the club, with team support.
• Drive secondary spend KPIs.
• Handle member complaints competently and inform the relevant manager.

Qualifications

Need to be:

• Outgoing, with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious, eager to learn and develop.
• Willing to participate in learning opportunities to grow skills and career.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support team needs.
• Target-focused to support sales and retention goals.

Additional Information

For more about our brand, visit our LinkedIn page.

At Frasers Group, we seek fearless individuals ready to embrace massive potential and gain unrivalled experience. Live and breathe our principles:

• Think without limits – be fast, fearless, and collaborative.
• Own it and back yourself – take responsibility for your role and results.
• Be relevant – to our people, partners, and the planet.