Member Experience Manager - London

Industry; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading workplace service provider in Camden Town is looking for a Member Experience Manager to enhance member relations and drive community engagement. This role involves identifying member needs through a consultative sales approach, coordinating daily operations, and planning resonant events. The ideal candidate is people-focused, detail-oriented, and resilient, thriving in a collaborative environment. Join us to create exceptional workplace experiences.

Qualifications

• Ability to identify community needs and deliver solutions.
• Energetic and team-oriented personality.
• Attention to detail appreciated by others.
• Resilience in challenging situations.
• Flexibility to manage both detailed tasks and big-picture thinking.

Responsibilities

• Identify potential members and deliver exceptional experiences through sales.
• Act as the main contact for members, ensuring smooth operations.
• Guide prospective members and propose solutions to their needs.
• Plan community events that resonate with member interests.
• Collaborate to drive engagement and membership growth.
• Solve problems and manage details behind the scenes.

Skills

People skills

Strong attention to detail

Resilience

Team collaboration

Consultative sales approach

Job description

Overview

Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. We are Industrious. Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. Come join our team.

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

Responsibilities

• Identify potential members in your local market and deliver exceptional days at work through a consultative sales approach.
• Act as the primary point of contact for members at your location, coordinating communications and operations to ensure a smooth day-to-day experience.
• Serve as a tour guide for prospective members, uncover needs, and propose impactful solutions.
• Plan and execute events and programming that resonate with the community and reflect the interests of your members.
• Collaborate with the broader business community to drive engagement and membership growth.
• Partner with team members to solve problems, manage details, and deliver a high-quality experience behind the scenes.

Qualifications & Skills

• In a year you will be able to confidently identify companies\' most important needs and deliver solutions; you will know your community loves and will curate programming they enjoy.
• You are energized by people and work well in a team.
• You have strong attention to detail, and others comment on it.
• You are resilient and believe growth comes from embracing challenging and unpredictable days.
• You are willing to get your hands dirty one minute and think big-picture the next.