Medical Secretary - General Surgery & Urology

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional healthcare provider in Torquay is seeking a Medical Secretary to join its friendly department at Torbay Hospital. This role involves working closely with clinical staff, ensuring effective communication, and managing various administrative tasks. A good standard of education, proficiency in Microsoft Office, and experience in typing are required. The successful candidate will be part of a dynamic team during a period of innovative changes, including the implementation of electronic patient records.

Benefits

Training and development opportunities

Commitment to work-life balance

Qualifications

• Good standard of education to include GCSE in Maths and English or equivalent.
• Proven experience of Microsoft Office software.
• Proven experience of typing.
• Ability to understand medical terminology appropriately.
• Customer care experience providing a customer focused service.
• IT literate and ability to adapt to new systems.

Responsibilities

• Work closely with clinical and administrative staff and liaise with patients.
• Communicate effectively in an efficient, sensitive, and confidential manner.
• Ensure investigations and reports are tracked for action.
• Maintain consultant clinical diaries.
• Undertake various office duties such as filing and typing.
• Organise own workload efficiently.

Skills

Good education standard

Proven Microsoft Office experience

Typing proficiency

Understanding medical terminology

Customer care experience

IT literacy

NHS experience

Education

GCSE in Maths and English or equivalent

Tools

e-Referral

Infoflex

CRIS

Cyberlab

Symphony

PAS

Job description

Medical Secretary - General Surgery & Urology

The closing date is 04 January 2026

We are looking to appoint a Medical Secretary to join our friendly and forward-thinking department at Torbay Hospital. Whether you are new to administrative roles or an experienced administrator, we would be delighted to hear from you.

This is an exciting time to join our team, we are in the process of implementing a new electronic patient record which will transform patient care.

The department continues to innovate, being the first to recently implement speech recognition dictation, reducing typing demands and allowing for further focus on direct patient administrative duties.

Main duties of the job

• To work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP's and other external agencies.
• To communicate effectively in verbal and written form in an efficient, sensitive and confidential manner.
• To ensure all investigations and reports are tracked and shown to the relevant consultant promptly for action.
• Maintain consultant clinical diaries and check against the published timetables.
• To undertake a variety of office duties such as filing, typing, opening and distributing post, photocopying, moving and lifting of patient notes.
• To organise own workload efficiently and to highlight any concerns to the Admin Team Leader.

About us

We are a welcoming, collaborative team with a strong commitment to training and development, service improvement and work life balance.

Whether you are looking to grow your career in a new department or seeking a lifestyle change in a stunning part of the country, we would like to hear from you.

Torbay and South Devon offers an exceptional lifestyle. Nestled between Dartmoor National Park and the South Devon coastline, the area boasts sandy beaches, excellent schools and vibrant local communities. There is something for everyone - from coastal walks, to music, food and cultural festivals.

Job responsibilities

For further information, please refer to the job description and we warmly welcome informal enquiries and visits.

Qualifications and training

• Good standard of education to include GCSE in Maths and English or equivalent
• Proven experience of Microsoft Office software
• Proven experience of typing

Knowledge and experience

• Ability to understand medical terminology appropriately
• Customer care experience of providing a customer focused service
• IT Literate and ability to adapt to new systems
• Medical Secretary/NHS experience
• Knowledge and experience of the Trust patient administrative and information systems
• Understanding of hospital policies and procedures including the Trust Access Policy
• Knowledge and experience of a range of computer software packages e.g. e-Referral, Infoflex, CRIS, Cyberlab, Symphony, PAS etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.