Medical Secretary, Band 3

Gloucestershire Hospitals NHS Foundation Trust; Cheltenham; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent healthcare provider in Cheltenham is looking for a Medical Secretary, Band 3. The role involves providing efficient secretarial and administrative support to the Trauma & Orthopaedic Team. Candidates are expected to communicate effectively with patients and contribute to patient care. Experience as a medical secretary is desirable but full training will be offered. The position offers benefits such as generous annual leave and participation in the NHS pension scheme.

Benefits

Generous annual leave allowance

Access to NHS pension scheme

Discounts at local shops and restaurants

Flexible working opportunities

Qualifications

• Appropriate experience in a hospital or office environment.
• Understanding and previous experience in medical terminology.
• Knowledge of health and safety issues and data protection.

Responsibilities

• Provide secretarial service to the Trauma & Orthopaedic Team.
• Communicate effectively with patients, relatives, and staff.
• Support administrative tasks to provide quality patient care.

Skills

Good command and understanding of English, punctuation and grammar

Flexible team worker

Motivated and innovative

Good communication and social skills

Education

Educated to GCSE grade C or above (or equivalent)

RSA Level three/Speed typing qualification

NVQ in Administration level 3

Tools

Microsoft Office

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Medical Secretary, Band 3

The closing date is 28 December 2025

Medical Secretary, Band 3 (22.5 hours a week)

The post-holder will provide an efficient, confidential and professional secretarial service to the Trauma & Orthopaedic Team. This will include administration and secretarial support to enable provision of patient care and speciality services.

Main duties of the job

Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the support team and will report to the Lead Co‑ordinator.

While previous medical secretary experience is desirable, however not essential as upon joining the team, full training will be given.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on‑site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job responsibilities

• Transcription: typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.
• Outcomes, Results and Clinics:
  • Tracking of results/appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients.
  • Booking patients for surgery, alongside the utilisation of theatre lists.
• Specialty Specific Support:
  • Providing comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.
  • Regularly informing the Lead Co‑ordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.
  • Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc.

Person Specification

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
• RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm).
• NVQ in Administration level 3, Computer literate in Microsoft Office packages.

Knowledge and Experience

• Appropriate experience in a hospital or office environment.
• Previous secretarial experience.
• Understanding and previous experience in medical terminology.
• Knowledge and awareness of health and safety issues, risk management, and data protection act.

Skills

• Good command and understanding of English, punctuation and grammar.
• Flexible team worker.
• Motivated and innovative.
• Good communication and social skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

£24,937 to £26,598 a year (pa, pro rata if part‑time)