Medical Secretary

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare institution in Northampton is looking for an experienced Secretary to provide comprehensive support service to the clinical teams. You will manage communication, handle sensitive information, and ensure effective patient care. Ideal candidates will possess strong typing skills and attention to detail. Join us to enhance the quality of service in a collaborative environment.

Benefits

Inclusive working environment

Career development opportunities

Work-life balance initiatives

Qualifications

• Experience in administrative and secretarial duties.
• Ability to handle sensitive information with discretion.
• Proficient in typing correspondence and managing queries.

Responsibilities

• Provide secretarial support to clinical teams.
• Manage communication and information flow effectively.
• Support administrative tasks during team absences.

Skills

Communication skills

Typing proficiency

Confidentiality

Organisational skills

Job description

Overview

Provide an efficient and comprehensive secretarial service to the Consultants, medical staff, clinical teams and department. Duties will include typing of correspondence and documents, dealing with different enquiries, dealing with patients' records and results. The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 8am and 5pm.

Responsibilities

• Provide an efficient and comprehensive secretarial service to the Consultants, medical staff, clinical teams and department. Duties will include typing of correspondence and documents, dealing with different enquiries, dealing with patients\' records and results.
• Supervise and oversee the workload allocation of the administration team when required.
• Undertake effective administrative and secretarial duties as part of the admin team required by department.
• Work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
• Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
• Support should be provided during the core hours of 8am to 5pm.
• Provide a comprehensive clinical secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care.
• Type correspondence and material from dictation, audio or manuscript for the Clinical Team (e.g., outpatient clinic letters, discharge summaries, references, minutes of meetings, rotas).
• Deal with telephone and face-to-face enquiries from patients, relatives, carers and all staff groups, providing information, directing and prioritising queries to ensure efficiency and effectiveness of service delivery.
• Act as the focal point of communication for all medical, professional and allied medical staff, both within the Trust and with external organisations, and patients, using judgment to facilitate successful outcomes of enquiries.
• Handle sensitive information with tact, patience and discretion, especially when conveying sensitive information.
• On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical Teams of any urgent or abnormal results to ensure appropriate action is taken.
• Maintain confidentiality in all communications and ensure documents and other sensitive information are secure at all times.
• Contribute to the development of the Directorate, maintain close cooperation with team members and support the efficient functioning of the Trust.
• Liaise with other hospital departments, GPs and other health care agencies when required; assist and help colleagues when needed.
• Coordinate Clinical Teams\' diaries to ensure effective time management and maximise the use of innovative IT systems.
• Support the management and validation of routine and 2ww pathways.
• Provide cross-cover within the administration team during absence and align with organisational policies on sickness absence and appraisal.

About Us

Northampton General Hospital NHS Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values: Compassion, Accountability, Respect, Integrity, Courage. We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone\'s full potential. The Hospital Group encourages applications from people who identify from all protected groups and from diverse backgrounds; the environment is inclusive and collaborative. We recognise the value of the Armed Forces community and have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme. We have active Networks that promote and support colleagues from all backgrounds to ensure everyone feels supported and belongs.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence accreditation from the American Nurses Credentialing Centre (ANCC). Apply today and join the largest family in Northamptonshire.