Medical Receptionists

Queen Square Medical Practice; Lancaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Lancaster is seeking Medical Receptionists to join their friendly and supportive team. You will be the first point of contact for patients, ensuring smooth operations through professional support. Candidates should have excellent communication skills and the ability to handle confidential information. This role offers full-time or part-time opportunities and emphasizes career growth and team collaboration.

Benefits

NHS Pension

Regular social events

Discounts through the Blue Light Card

Qualifications

• Computer literate with excellent verbal and written communication skills.
• Ability to work accurately and maintain confidentiality at all times.
• Adaptable, calm under pressure, and able to prioritise a busy workload.

Responsibilities

• Greeting patients and assisting them with appointments and enquiries.
• Registering new patients and maintaining accurate records.
• Answering phones and directing calls appropriately.

Skills

Verbal communication skills

Written communication skills

Adaptability

Confidentiality

Computer literacy

Education

GCSEs in English and Maths Grade C/4 or above

NVQ Level 2/3 in Business Administration or Customer Service

Tools

EMIS Web

SystmOne

Job description

Overview

Join our friendly and supportive Team at QueenSquare Medical Practice - Medical receptionists wanted!

Are you a friendly, professional, and organised individual looking for a progressive opportunity in general practice? Queen Square Medical Practice, a thriving independent GP practice in the heart of Lancaster, is seeking Medical Receptionists to join our busy, welcoming, and supportive team. We are recruiting 2 full-time or multiple part-time receptionists to help us continue delivering exceptional care to our patients and to support our dynamic team.

Responsibilities

About the Role As a Medical Receptionist, you'll be the first point of contact for our patients both in person and over the phone. You'll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.

Your Responsibilities Will Include:

• Greeting patients and assisting them with appointments and enquiries
• Registering new patients and maintaining accurate records
• Answering phones and directing calls appropriately
• Supporting the team with general reception duties and administration
• Providing a friendly, approachable presence to patients and colleagues

Who Were Looking For

• Computer literate with excellent verbal and written communication skills
• Ability to work accurately and maintain confidentiality at all times
• Adaptable, calm under pressure, and able to prioritise a busy workload
• Previous reception experience is desirable; knowledge of EMIS Web is a plus
• Access to a car is preferable for occasional shifts at our branch site in Caton (6 miles from Lancaster)

Working Hours

• Monday & Tuesday: 7:00am – 6:45pm
• Thursday: 7:30am – 8:00pm
• Friday: 7:30am – 6:45pm
• Second Saturday of each month on a rota basis

About us

Why Queen Square Medical Practice?

At Queen Square Medical Practice, we pride ourselves on creating a warm, collegial environment where staff feel valued and supported. Our team is highly collaborative, with career progression and professional development actively encouraged. You'll be joining a practice that believes in growing talent from within and rewarding hard work.

As a member of the Queen Square family, you will have access to a range of benefits including regular social events, NHS Pension, and providefantastic savings through the Blue Light Card. Plus, exciting plans are underway to revamp our reception area, develop a dedicated Front of House team, and improve patient experiences, giving you the chance to be part of a transformative period in our practice's growth.

About Queen Square Medical Practice: With a patient list of over 16,000, our practice is home to 8 GP partners, 5 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.

If you're looking for a role where your contributions are valued, your professional growth is supported, and your work truly makes a difference, we'd love to hear from you.

Job responsibilities

As a Medical Receptionist, you'll be the first point of contact for our patients both in person and over the phone. You'll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.

Your Responsibilities Will Include:

• Greeting patients and assisting them with appointments and enquiries
• Registering new patients and maintaining accurate records
• Answering phones and directing calls appropriately
• Supporting the team with general reception duties and administration
• Providing a friendly, approachable presence to patients and colleagues

Who Were Looking For:

• Computer literate with excellent verbal and written communication skills
• Ability to work accurately and maintain confidentiality at all times
• Adaptable, calm under pressure, and able to prioritise a busy workload
• Previous reception experience is desirable; knowledge of EMIS Web is a plus
• Access to a car is preferable for occasional shifts at our branch site in Caton (6 miles from Lancaster)

Person Specification

Qualifications

• GCSEs (or equivalent) in English and Maths Grade C/4 or above
• Evidence of ongoing personal development
• NVQ Level 2/3 in Business Administration or Customer Service (or equivalent)
• Experience in a customer-facing or administrative role
• Experience handling sensitive and confidential information
• Familiarity with using computers, including email, word processing, and data entry
• Experience using GP practice software (e.g., EMIS, SystmOne)
• Knowledge of NHS systems, services, and referral processes
• Understanding of confidentiality, data protection, and GDPR
• Awareness of equality, diversity, and inclusion in the workplace

Personal Attributes

• Friendly, approachable, and empathetic manner
• Reliable and punctual
• Flexible and adaptable to changing priorities
• Professional and patient-focused attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.