Medical Receptionists

Queen Square; Lancaster; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local medical practice in Lancaster is seeking a Medical Receptionist to be the first point of contact for patients. The successful candidate will provide efficient support, manage appointments, and ensure a smooth running of operations. The practice values professional development and offers a supportive team environment with various benefits including NHS Pension and social events.

Benefits

NHS Pension

Savings through Blue Light Card

Regular social events

Qualifications

• Must be able to maintain confidentiality.
• Adaptable and calm under pressure.
• Access to a car is preferable for occasional shifts.

Responsibilities

• Greeting patients and assisting them with appointments.
• Registering new patients and maintaining records.
• Answering phones and directing calls.

Skills

Excellent verbal and written communication skills

Computer literate

Ability to work under pressure

Previous reception experience

Tools

EMIS Web

Job description

Overview

About the Role: As a Medical Receptionist, you'll be the first point of contact for our patients both in person and over the phone. You'll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.

Responsibilities

• Greeting patients and assisting them with appointments and enquiries
• Registering new patients and maintaining accurate records
• Answering phones and directing calls appropriately
• Supporting the team with general reception duties and administration
• Providing a friendly, approachable presence to patients and colleagues

Qualifications

• Computer literate with excellent verbal and written communication skills
• Ability to work accurately and maintain confidentiality at all times
• Adaptable, calm under pressure, and able to prioritise a busy workload
• Previous reception experience is desirable; knowledge of EMIS Web is a plus
• Access to a car is preferable for occasional shifts at our branch site in Caton (6 miles from Lancaster)

About Queen Square Medical Practice

Queen Square Medical Practice is a thriving independent GP practice in the heart of Lancaster. We pride ourselves on creating a warm, collegial environment where staff feel valued and supported. Our team is highly collaborative, with career progression and professional development actively encouraged. You will have access to a range of benefits including regular social events, NHS Pension, and savings through the Blue Light Card. We are undertaking plans to revamp our reception area, develop a dedicated Front of House team, and improve patient experiences.

About the Practice: With a patient list of over 16,000, our practice is home to 8 GP partners, 5 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are committed to delivering outstanding patient care in a collaborative, positive, and engaging environment. If you are looking for a role where your contributions are valued and your professional growth is supported, we’d love to hear from you.

Working Hours

• Monday & Tuesday: 7:00am – 6.45pm
• Wednesday: 7:30am – 6.45pm
• Thursday: 7:30am – 8:00pm
• Friday: 7:30am – 6.45pm
• Second Saturday of each month on a rota basis