Medical Receptionist 15.75hrs per week

NHS; Hereford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Hereford is seeking a Medical Receptionist to manage patient interactions. The ideal candidate will support administrative tasks while ensuring a positive patient experience. Responsibilities include managing appointments, maintaining patient records, and providing exceptional customer service. Previous experience in primary care or NHS organizations is preferred, along with strong communication and administration skills.

Qualifications

• Strong work ethic and good sense of humour required.
• Ability to maintain confidentiality and use own initiative.
• Experience in primary care or NHS organization preferred.

Responsibilities

• Greet patients and manage check-in and check-out procedures.
• Coordinate appointment scheduling and maintain patient records.
• Answer incoming calls and assist patients with inquiries.

Skills

Customer service skills

Administration skills

Communication skills

Education

GCSE Maths and English

Tools

Microsoft Outlook

Job description

We are seeking a dedicated and organised Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our medical practice, contributing to a positive patient experience.

Main duties of the job

Duties

• Greet patients warmly and assist them with check-in and check-out procedures.
• Manage appointment scheduling, including booking, rescheduling, and cancelling appointments as necessary.
• Maintain patient records accurately, ensuring confidentiality and compliance with data protection regulations.
• Answer incoming calls promptly, addressing inquiries or directing calls to appropriate staff members.
• Coordinate with medical staff to ensure seamless communication regarding patient needs and care.
• Assist in maintaining a clean and organised reception area.
• Perform other administrative tasks as assigned to support the overall efficiency of the practice.

About us

Cantilupe Surgery is a large 12700 patient practice in central Hereford, with its branch Hampton Dene, 2 miles away.

We have a large team of reception, admin and clinical staff, who provide medical services to our patients.

Our reception team are a fabulous bunch! You will need a strong work ethic, and good sense of humour as well as meticulous attention to detail. We pride ourselves in excellent patient care and look forward to working with a like-minded new team member .

Hours for this post

Friday 1pm- 6.45pm (5.75)

TOTAL - 15.75

Job responsibilities

Receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.

Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Navigatepatients to the correct person who can help with their query in the most timelyway.

Ensurean effective, efficient, polite and courteous reception service is provided topatients and any other visitors to the Practice

Dealwith all general enquiries, explain procedures and make new and follow-upappointments or phone calls.

Usingyour own judgment and communication skills ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner.

ExplainPractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.

Receiveand make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail and promptappropriate delivery.

Person Specification

Qualifications

• GCSE Maths and English to good standard
• Previous use of Microsoft Outlook including Word.
• Ability to travel between sites easily.
• Understanding of confidentiality
• Flexible, caring , motivated, use own initiative.

Experience

• Experience of working in an office environment
• Experience of working in primary care /GP surgery / NHS organization

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.