Medical Receptionist

Park Surgery; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP surgery in Tees Valley is seeking a GP Receptionist to join their team. This vital role involves being the first point of contact for patients, handling queries, and ensuring smooth administrative operations. Ideal candidates should possess excellent customer service skills, strong attention to detail, and relevant experience, preferably in a healthcare setting. Opportunities for professional development and support will be provided.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a GP practice is preferred.
• Experience of working in a healthcare setting.

Responsibilities

• Assist the practice team and provide a friendly image to patients.
• Facilitate communication between patients and healthcare professionals.
• Undertake various administrative duties to support the practice operations.
• Manage patient queries in a timely manner via multiple channels.
• Maintain and retrieve patient electronic medical records.

Skills

Excellent customer service skills

Attention to detail

Organizational skills

Communication skills

Education

GCSE grade A to C in English and Maths

Tools

Microsoft Office

Outlook

Job description

Park and Thorntree Surgery are seeking a GP Receptionist to join our friendly team. As the first point of contact for our patients, this is a key and valued role. We welcome applications from friendly, organised, and enthusiastic individuals who have strong attention to detail, excellent customer service skills, and a passion for delivery high quality patient services.

Main duties of the job

JobSummary:

• To offer general assistance to the practice team and project apositive and friendly image to patients and other visitors, either inperson or via the telephone.
• To facilitate effective communication between patients, members ofthe primary health care team, secondary care and other associatedhealthcare agencies.
• To undertake a variety of administrative duties to assist in thesmooth running of the practice.

About us

We are a busy GP Surgery that operates over 3 sites located in central Middlesbrough and Thorntree estate, offering first class patient-centred primary care to a combined list size of circa 13,000 patients.

Job responsibilities

JobSummary:

• To offer general assistance to the practice team and project apositive and friendly image to patients and other visitors, either inperson or via the telephone.
• To facilitate effective communication between patients, members ofthe primary health care team, secondary care and other associatedhealthcare agencies.
• To undertake a variety of administrative duties to assist in thesmooth running of the practice.

JobResponsibilities:

• Dealing with patient queries by telephone, in person andelectronically in a timely and effective manner in a busy officeenvironment
• Receiving and making telephone calls as necessary.
• Conveying messages from patients and members of the primary healthcare team in an accurate and timely manner
• Entering requests for appointments or home visits onto GP or NursePractitioner call-back lists, ensuring relevance and accuracy ofinformation recorded.
• Providing information to patients regarding relevant services andmaking appointments for members of the health care team
• Maintaining patient electronic medical records and retrieving ofinformation from the records, where appropriate
• Constructing medical records for new patients
• Ensure existing information systems are maintained, to facilitatethe smooth running of the reception area
• Photocopying
• Faxing
• Ensure the kitchen area is kept clean and tidy.
• To ensure the reception office and waiting area are kept clean andtidy, along with other members of the reception team.
• The above list of duties is not exhaustive and may be subject tochange as deemed necessary by the Reception Manager or a Practice Manager.

**Allocatedreceptionists are identified and given training in additional duties, such asrepeat prescription processing and actioning incoming correspondence**

• The early start receptionists are expected to open and make thenecessary preparations to receive patients.
• The late finish receptionists are expected to ensure that thebuilding is secured towards the end of the day, lights are out and doorsare locked.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allowus to gather, sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description,the post-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcare workers.They may also have access to information relating to the Practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential
• Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the Practice may only be divulged toauthorised persons in accordance with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitivedata

Health& Safety:

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy, to include:

• Using personal security systems within the workplace according toPractice guidelines
• Identifying the risks involved in work activities and undertakingsuch activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards

Equalityand Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with Practice procedures andpolicies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues
• Behaving in a manner which is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings prioritiesand rights.

Personal/ProfessionalDevelopment:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

• Participation in an annual individual performance review, includingtaking responsibility for maintaining a record of own personal and/orprofessional development
• Taking responsibility for own development, learning and performanceand demonstrating skills and activities to others who are undertakingsimilar work

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions,either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on ownand team activities and making suggestions on ways to improve and enhancethe teams performance
• Work effectively with individuals in other agencies to meetpatients needs
• Effectively manage own time, workload and resources

Communication:

Thepost-holder should recognise the importance of effective communication withinthe team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communicationand respond accordingly

Contributionto the Implementation of Services:

Thepost-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standardsand guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working with the general public
• Experience of administrative duties
• Competent in the use of Office and Outlook
• Polite and confident
• Experience of working in a GP practice
• Experience of working in a healthcare setting