Medical Receptionist

Abbey Medical Centre; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A primary care facility in London is looking for committed receptionists who are enthusiastic about working with patients and delivering high quality healthcare. Responsibilities include managing appointments, answering calls, and processing patient requests. The ideal candidates will have GCSEs in English and Maths, an NVQ level 2 in Health and Social Care, and experience in customer service. The role is available as full-time or part-time and may suit job share arrangements.

Qualifications

• Experience in a customer service role.
• Prior experience in a primary care setting.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal and telephone requests for appointments.
• Answer incoming phone calls and transfer as needed.

Skills

Customer Service

Team Player

Proactive

Education

GCSE grade A to C in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Trained in EMIS Web & Docman 10

Job description

AbbeyMedical Centre Camden, London NW8 OAG.

We areseeking committed receptionists, who demonstrate enthusiasm for working inprimary care, with a genuine interest in working with patients and contributingto the delivery of high quality health care. Applicants should be courteous,highly motivated, pro-active and good team players, able to project a positiveand friendly image to patients/visitors.

These posts are full time/part time . Each of theposts available may be suitable for job share. Part Time will also beconsidered (over 5 days).

Main duties of the job

This willinvolve working on reception (front desk), back office function includingprocessing repeat prescriptions, scanning, summarising, filing medicalrecords.etc. The job will be varied and time will be split between the roles.The surgery uses EMISWeb/DOCMAN 10 as their clinical system.

About us

https://www.abbeymc.co.uk/our-team

The Abbey Medical Centre aims to provide the best possible medical and psychological care to our patients. We think that providing a personal service is the best way to achieve this and we encourage continuity of care in the doctor-patient relationship.

We take pride in serving the diverse needs of our community and we believe that we have an important part to play in promoting health as well as in treating illness. We recognize that social inequality plays a role in poor health and we aim to address the additional needs of the socially and medically vulnerable, including infants and children, the elderly, the isolated, the disabled and mentally ill and the victims of political, racial, religious and sexual discrimination.

We are a teaching and research practice committed to training medical students, specialist trainees in General Practice and also the ongoing development of all of our team.

Job responsibilities

Thefollowing are the core responsibilities of the receptionist/administrator. Theremay be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels:

• a.Maintaining and monitoring the practice appointment system
• b.Process personal, telephone and e-requests for appointments
• c.Answer incoming phone calls, transferring calls ordealing with the callers request appropriately
• d.Action all incoming faxes
• e.Signpost patients to the correct service
• f.Process incoming and outgoing mail
• g.Initiating contact with and responding to, requests frompatients, team members and external agencies
• h.Process referrals to external agencies such as secondarycare using the electronic referral system (ERS)
• i.Process calling letters are requested
• j.Process all DNA letters in accordance with current policy
• l.Read code data on EMIS Web
• m.Photocopy documentation as required
• n.File and store records as required
• o.Data entry of new and temporary registrations andrelevant patient information as required
• p.Input data into the patients healthcare records asnecessary
• q.Scanning of patient related documentation and attachingscanned documents to patients healthcare records
• r.Process requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
• s.Manage all queries (including administrative queries) asnecessary in an efficient manner
• t.Carry out system searches as requested
• u.Maintain a clean, tidy, effective working area at alltimes
• v.Monitor and maintain the reception area and notice boards
• w.Support all clinical staff with general tasks asrequested

Secondary Responsibilities

• a.Partake in audit as directed by the audit lead
• b.Produce meeting agendas and record the minutes ofmeetings
• c.Support administrative and reception staff, providingcover during staff absences
• d.Complete opening and closing procedures in accordancewith the duty rota
• e.As required support in the management of repeatprescriptions, ensuring they are processed accurately and efficiently
• f.Ordering and monitoring of stationery supplies

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care
• Trained in EMIS web & Docman 10

Experience

• Customer Service
• Experience of working in Primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.