Medical Receptionist

Tower Family Healthcare; Bury; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Bury is seeking enthusiastic Medical Receptionists for part-time positions across multiple sites. Responsibilities include assisting patients, managing appointments, and supporting clinicians. Ideal candidates will have strong organizational skills, experience in customer service, and familiarity with healthcare settings. Flexible working hours between Monday and Friday are offered. Competitive pay and professional development opportunities are included.

Benefits

Competitive rate of pay

NHS Pension scheme enrolment

Continued professional development

Qualifications

• Experience in an office environment or working with people is preferred.
• Ability to handle communication face-to-face and over the telephone.
• Experience within the NHS is an advantage.

Responsibilities

• Assist and direct patients in accessing services or healthcare professionals.
• Schedule and cancel appointments using the Emis system.
• Maintain a friendly and professional manner at the reception desk.

Skills

Organisational Skills

Ability to use own initiative

Pleasant and articulate manner

Ability to work without direct supervision

Education

Educated to GCSE level standard with a minimum of 5 passes at Grade A-C including English

ECDL

RSA Typing

Tools

Emis Clinical System

Microsoft Office

Job description

Tower Family Healthcare is looking for enthusiastic and reliable Medical Receptionists to join our experienced and friendly team. We have several part-time positions available across three of our sites, offering flexibility and the opportunity to work in a supportive, patient-focused environment.

Part-time roles: 20 to 30 hours per week

Shift patterns will fall between Monday to Friday, between the hours of 8:00am and 6:30pm.

While we do have specific gaps in our current rota that need to be covered, we are happy to offer flexibility and will aim to accommodate the availability of suitable candidates.

We are a GP Practice with a multi skilled clinical team that works across four sites across Bury (in Bury town centre, Greenmount, Tottington and Radcliffe).

You will support patients getting in touch by phone and in person at reception, using your care navigation skills to reach the best outcome to meet their needs. Variety is important in any role, and there will be opportunities to get involved in a range of administrative tasks across the working week.

Full training will be provided to ensure you can thrive in the role.

Investing in our team is important to us, and in return for your commitment we can offer a competitive rate of pay, recognised continuous NHS service, NHS Pension scheme enrolment and continued professional development.

Main duties of the job

The receptionist/admin role at Tower Family Healthcare requires enthusiastic, friendly, positive, professionalindividuals who enjoy working as part of a team and strive to deliver a high standard of service to patients andpublic in an efficient, effective, courteous and confidential manner. The role is also to provide support to theclinicians (both doctors and nurses) and wider team, to meet the requirements of the practice

About us

We are a large GP Practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre, Greenmount, Tottington and in Radcliffe.

We provide services to around 50,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.

We are a forward thinking General Practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.

We are a training and teaching Practice committed to investing in clinicians of the future.

Job responsibilities

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way either in person, face to face or via the telephone, maintainingconfidentiality at all times.

Scheduling & cancelling appointmentsusing the Emis system

Reception desk duties. Maintaining a friendly, professional and courteous manner

Answering the telephone in a professional and friendly manner.

Ensuring a positive outcome for our patients.

Accurate message taking and conveying to appropriate person.

Filing and accurate record keeping with attention to detail

Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (BloodPressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments

Completing work as per start and end of day checklists

Referral management and liaising with providers

Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, healthvisitors, care homes, ambulance control, hospitals etc

Notes summarising & read coding

Computer entry as related to patient services and registrations

Use of administration systems and understanding of TQuest

Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to therole.

Escalating problems to the branch manager where necessary

Any additional duties as required to ensure the smooth running of the practice

Person Specification

Skills

• Organisational Skills
• Ability to have a pleasant and articulate
• manner
• Ability to use own judgement, resourcefulness
• and common sense
• Ability to work without direct supervision and
• determine own workload priorities
• Ability to build and maintain effective working
• relationships with all member of the practice
• team
• Able to use own initiative

Knowledge

• Know how to deal with people in a
• professional, courteous and friendly manner
• An understanding, acceptance and adherence
• to the need for strict confidentiality
• Knowledge of NHS, GP Practice
• Knowledge of Emis Clinical System

Other

• Ability to prioritise workload
• Reliability & commitment to team working
• Highly motivated
• Flexible and responsive to change week/evening /weekend working
• Team player
• Willingness to undertake further training
• Demonstrates the ability to value the opinion of others
• Ability to work within a pressurised environment maintaining a safe, high standard of quality care
• Ability to work across sites
• Full UK Driving Licence

Qualifications

• Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English
• ECDL
• RSA Typing

Skills

• Organisational Skills
• Ability to have a pleasant and articulate
• manner
• Ability to use own judgement, resourcefulness
• and common sense
• Ability to work without direct supervision and
• determine own workload priorities
• Ability to build and maintain effective working
• relationships with all member of the practice
• team
• Able to use own initiative

Experience

• Working in office environment or demonstrate experience of working with people
• Dealing with people face to face and over the
• telephone
• Experience of using Microsoft Office software
• Working within the NHS
• Experience of Emis clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.