Medical Receptionist

Scott Arms Medical Centre; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community healthcare provider in Birmingham is seeking an enthusiastic Medical Receptionist to manage patient interactions and administrative tasks. This role requires strong attention to detail and excellent customer service skills. Full training will be provided, making it ideal for motivated individuals looking to enter the healthcare field. Flexibility and teamwork are key to providing high-quality patient care.

Qualifications

• Previous experience preferred but not essential.
• Enthusiastic, positive, self-motivated individual.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients and check them in.
• Manage patient records and appointments.
• Respond to inquiries and liaise with healthcare providers.

Skills

Attention to detail

Customer service skills

Flexibility

Education

GCSE A-C in English and Maths

Tools

System One Clinical System

DOCMAN

Job description

Scott Arms Medical Centre is currently looking for a Medical Receptionist.

The hours would be: varied between 08.00am to 18.30pm over 5 days

Previous experience of working in a GP practice would be an advantage but not necessary as full training will be given.

The Medical Receptionist role is for an enthusiastic, positive, self-motivated individual who can work both independently and as part of our growing team. Our reception team are the first link for many patients and visitors who come to the surgery. The role varies on a day-to-day basis including greeting patients as they arrive and checking them in, collecting patient notes and ensure that these vital records go to the right healthcare professional. The day-to-day also involves using the clinical system and other software programmes to make appointments, booking patient transport, booking interpreters and dealing with test results. In addition, responding to tasks from clinical and non-clinical staff, liaising with external community services and emergency services and general administration.

Our reception team meet regularly to discuss best practice and ways of improving our service; we work very closely with other teams within the practice and community.

Main duties of the job

Reception is the first point of contact for our patients on the telephone. Our Medical Receptionists assist our patient to receive the right care from the most appropriate clinician.

The position is much more than booking appointments for patients; it involves a whole range of administrative tasks that require the position holder to pay close attention to detail and work accurately using their initiative once trained.

Training will be given as part of an on-going personal development programme. We are looking for an enthusiastic individual who can adapt to change and learn new skills with support from the management team.

From time-to-time we ask our reception team to cover annual leave of other team members through working paid over-time. Being flexible is important to us.

About us

Our mission is to provide an excellent, high quality health experience for all our patients. We are a large team, supporting approx 11,300 patients across our catchment area in the Great Barr area.

Our team cross cover and support each other and we have fantastic relationships with the local community services including pharmacies, CCG and our PCN.

Job responsibilities

Accountable to Team Leader & Practice Manager

• Responsible for dealing with all matters concerning the non clinical care of patients, either F2F or by telephone. A strong professional and flexible approach is essential for the day to day running of the organisation of the practice and in the approach to future developments.
• Maintaining security in accordance with practice protocols
• Being aware of and remaining abreast of practice policies and protocols
• Knowing where to find phone numbers, policies and contacts
• Computer data entry/data collection and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to the practice, pcn and CCG staff as required from time to time, including word/dataprocessing, filing, photocopying, scanning
• Providing refreshments for staff and visitors as required; keeping the kitchen area tidy and collecting cups from clinical rooms
• Keeping the reception area tidy and free from obstructions and clutter
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the receipt book
• Receiving, checking and signing for deliveries
• Maintaining a record of daily labtests, both outgoing and incoming, in a manner suited to the needs of the practice
• Filing of notes
• Prescription Processing including EPS
• Processing F2F and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Other tasks
• This job description does not represent an exhaustive list of duties and responsibilities and it may be amended in light of any organisational and development requirements of the Practice.
• Cover for holidays and sickness as and when it is needed.

Ideally you will have experience of working in a GP Practice and using System one Clinical System and DOCMAN would also be beneficial.

To act as the first point of contact for anyone visiting the surgery or calling on the telephone.

To receive patients on arrival and direct them to the correct surgery when required.

To deal politely and efficiently with visitors and, as a member of the practice team, provide a courteous and helpful service.

To ensure patient notes are correctly extracted and re-filed when necessary.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Answer telephone and deal with or re-direct enquiries, booking appointments etc.

Receive prospective patients and register patients.

Answer queries with regard to results of recent tests e.g. bloods, urine or X-rays. This includes contacting the hospital(s) for those results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the Surgery.

Take in requests for repeat prescriptions, hand out completed prescriptions and prepare the forms for a GP signature when necessary. Maintain a record in the book of items received into the surgery.

Cancel appointments when necessary, contact the patient(s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency services when necessary.

Liaise with doctors to make appointments for private medicals when required.

At the start of each session period, open the surgery and GP rooms and ensure that everything is ready for the upcoming session. Also ensure the patient display is correctly set.

At the end of surgery check that the out of hours message system is working

On leaving the premises ensure the workstation computers are switched off, doors are locked, windows & skylights shut and, if last to leave, the alarm is set.

Person Specification

Qualifications

• GCSE A-C in English and Maths

Experience

• Previous experience preferred but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.