Medical Day Unit Receptionist/Administration Assistant | Kingston and Richmond NHS Foundation Trust

Kingston Hospital Foundation Trust; Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a proactive Administrative Officer to handle patient referrals and appointment bookings. The role involves ensuring high levels of satisfaction for patients and healthcare teams through effective communication and management of clinical documentation. Candidates should demonstrate strong IT skills and an excellent telephone manner, working collaboratively within a multi-disciplinary environment.

Qualifications

• Strong IT skills and excellent telephone manner required.
• Ability to work within a multi-disciplinary team.
• Customer-focused and accessible point of contact.

Responsibilities

• Manage patient referrals and appointment bookings effectively.
• Ensure high levels of patient and referrer satisfaction.
• Communicate professionally with patients and healthcare providers.

Job description

Overview

The post holder will be the point of contact for all administrative issues relating to patient referrals and appointment bookings. The post holder will work as part of a multi-disciplinary team and will provide support to the Senior Sister or Medical Day Unit Nurse-In-Charge in proactive management and screening of incoming referrals, booking appointments, sourcing clinical documentation and diagnostic results from internal and external care providers, communicating with members of the multi-disciplinary team and patients, and ensuring pathways are managed smoothly.

Responsibilities

• Act as a customer-focused, accessible point of contact to ensure high levels of patient and referrer satisfaction and to provide a fast, efficient, and effective service in accordance with trust and ward policy.
• Liaise directly with patients and the referring team; manage incoming referrals, book appointments, and obtain clinical documentation and diagnostic results from internal and external care providers.
• Communicate professionally with a range of professionals within the Medical Day Unit team and support proactive management of patient pathways.

Collaboration and Communication

• Work as part of a multi-disciplinary team and maintain effective communication with patients, families, and care teams.
• Demonstrate good IT skills and an excellent telephone manner as vital components of the role.

Values and Culture

The Trust’s culture is patient-centred with safety at the forefront. The four values are:

• Caring – design and deliver care around each individual patient’s needs and wants
• Safe – prioritise the safety of patients and staff
• Responsible – take responsibility for the hospital, its services and reputation
• Value each other – value each other’s contributions

Our training, policies, procedures, and practices support behaviours in line with our values, and all staff are expected to uphold these by "Living Our Values Everyday".

Application Guidance

Please ensure that your supporting information reflects the job description and person specification, as applications will be assessed against these criteria.