Marine Claims Advocate (Hull & Machinery)

Willis Towers Watson; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance and advisory company in Greater London is seeking a Marine Claims Advocate to manage claims for Ship Owners. This role involves providing claims advocacy, negotiating complex claims, and supporting clients throughout the claims process. Ideal candidates should possess extensive experience in a Marine claims environment, excellent communication and negotiation skills, and a strong understanding of insurance regulations. A diverse benefits package is offered, including hybrid working options and a comprehensive health plan.

Benefits

25 days annual leave

Private healthcare

Life insurance

Group income protection

Pension scheme with matched contributions

Volunteer day

Employee assistance programme

Electric vehicle car scheme

Cycle-to-work programme

Qualifications

• Extensive experience within a Marine claims environment, handling H&M claims.
• Strong understanding of London market practices and associated systems.
• Knowledge of insurance regulations and laws.
• Confident negotiation and excellent technical knowledge.

Responsibilities

• Manage claims portfolio and negotiate with insurers for claim optimization.
• Provide claims advocacy and risk advisory services to Ship Owner portfolio.
• Support broking and claims administration.
• Adhere to compliance protocols and contribute to claims performance reviews.

Skills

Negotiation skills

Relationship-building abilities

Verbal communication

Written communication

Detail-focused

Organizational skills

Tools

Microsoft Office

Outlook

Job description

The Role

We are seeking a highly motivated Marine Claims Advocate to join our Marine team, primarily focusing on Hull & Machinery (H&M) claims, however as we operate a diverse Marine book, there are opportunities to experience other classes within Maine.

As a Marine Claims Advocate– Ship Owners claims, your key responsibility will be to provide claims advocacy, claims strategy, claims resolution and risk advisory services to our Ship Owner portfolio. Assisting Clients in optimizing the results they achieve under their insurance programs, to ensure Key Client outcomes are delivered to pre-defined service standards. You will put the interests of clients and the integrity of the market at the heart of the way you do business.

Loss Negotiation & Client Management

• Manage claims portfolio, including complex negotiations with insurers to ensure the optimization of claim outcomes for our clients in an efficient manner.
• Strong relationships within the Marine claims market; Insurers, Insurers, Third party experts
• Proactively assisting the Client throughout the life cycle of the claim, demonstrating claims management expertise to clients and prospects.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging with all relevant parties.
• Provide input on corrective action required to enhance process performance across Claims areas

Claims Process & Support

• Support broking and claims administration to ensure documentation is accurate, complete, and processed within internal timelines.
• Assist with the negotiation and management of claims funds and authorities where applicable.
• Provide accurate and relevant claims information to support renewal processes and placement strategies.

Team Collaboration & Business Development

• Work with senior colleagues to identify cross-selling and client retention opportunities.
• Contribute to the sharing of claims intelligence that can inform client risk strategies and insurer discussions.
• Support team initiatives that improve operational efficiency and client service delivery.
• Mentor Claims Advisors with technical expertise.

Compliance & Reporting

• Adhere to internal claims handling protocols and Group compliance policies, including all regulatory requirements.
• Assist in monitoring UW performance and elevate issues affecting service quality or client satisfaction.
• Contribute data and insights to support claims reporting and performance reviews, including Willis Quality Index metrics.

Others

• Travel as required (catastrophe losses, claims reviews or marketing)
• Promote revenue growth for claims advocacy and advisory services.
• Participate in loss prevention and claims seminars, as required
• Participate in the claims element of tender and RFP responses for major clients and prospects.

Qualifications

• Extensive experience within a Marine claims environment, handling a portfolio of H&M claims
• Clear understanding of London market practice and associated systems
• Highly organized, detail-focused, and takes pride in their work.
• Knowledge of insurance regulations and laws.
• Excellent verbal and written communication skills.
• Strong relationship-building abilities.
• Confident negotiation skills
• Excellent technical knowledge
• Capable of facilitating training and presentations.
• Proficient in Microsoft Office and Outlook.

Benefits

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity and Inclusion

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].