Maps Reporting Specialist with Kurdish

Cognizant; London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A global technology company in London seeks a Maps Reporting Specialist fluent in English and Kurdish. In this hybrid role, you will provide customer support for maps services, analyze data for quality assurance, and collaborate with global teams. Ideal candidates have strong communication skills, technical support experience, and attention to detail. Competitive salary and benefits offered.

Qualifications

• Fluent in oral & written communication in English and Kurdish.
• 2+ years of technical support or problem-solving experience.
• Attention to detail and ability to perform repetitive tasks.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for quality assurance.
• Collaborate with a global team to improve user experience.

Skills

Oral & written communication skills

Fluent English

Technical support experience

Attention to detail

Research skills

Customer service background

Ability to learn new projects

QGIS skills

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A).
Work Model – Hybrid.

Responsibilities

• Join the London team as a Maps Reporting Specialist with Kurdish Language and deliver exceptional customer support for maps service, analyze and report map data to ensure precision and quality, and collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).