Managing Agent Contract Manager

Home Group; Reading, City Of London; Hybrid; GBP 47,000 - 52,000; Full time

Job summary

A leading UK housing organization is hiring a Managing Agent Contract Manager in Reading. The role entails overseeing contracts with managing agents and ensuring compliance with legal regulations to keep properties safe and well-maintained. Candidates should possess strong experience with leasehold properties, excellent communication skills, and a Level 3 CIH qualification. Benefits include a health cash plan, paid volunteering days, and flexible working arrangements.

Benefits

Health cash plan

Paid volunteering days

Matching pension contribution

Discounts on shops and services

Qualifications

• Strong experience managing leasehold properties or working with managing agents.
• Strong understanding of leasehold legislation and tenancy agreements.
• Ability to build relationships and influence to achieve positive outcomes.
• Confidence interpreting legal documents and resolving disputes.

Responsibilities

• Manage contracts with external agents to ensure legal compliance.
• Monitor contract performance and influence outcomes for high standards.
• Build trusted relationships with managing agents.
• Use data to monitor performance and drive improvements.
• Handle complaints and disputes effectively.

Skills

Managing leasehold properties

Interpreting legal documents

Building relationships

Strong communication

Contract compliance monitoring

Education

Level 3 or higher CIH qualification

Job description

Job Description - Managing Agent Contract Manager (251980)

Job Description

Managing Agent Contract Manager - ( 251980 )

Salary £47,135 to £52,000 per year (depending on skills and experience) plus health cash plan and 34 days leave

Permanent , Full-time (37.5 hpw )

Hybrid working, based from our London (Liverpool St) or Reading office covering the south region

We can’t offer a CoS for this role

Home, a place where you belong

Ready to take control of contracts that really matter? You’ll work with managing agents and external companies who look after our properties, holding them to account to ensure our customers receive great services that meet our high standards. You’ll build strong partnerships, solve problems quickly, and protect value for money. If you want a role where your influence counts, this is it.

What you’ll do

• Manage contracts with external agents. You’ll keep our properties safe and compliant with legal and regulatory requirements
• Monitor contract performance and take action. You’ll influence to achieve successful outcomes and ensure high standards are maintained
• Build trusted relationships with managing agents and resolve issues quickly
• Use data to monitor performance, drive improvements and influence future decisions
• Handle complaints and disputes with clear communication

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Strong experience managing leasehold properties or working with managing agents
• Strong understanding of leasehold legislation and tenancy agreements, able to interpret legal documents. You’re skilled in monitoring contracts and ensuring contractor compliance
• Ability to build relationships and influence to achieve positive outcomes
• Confidence interpreting legal documents and resolving disputes
• Level 3 or higher CIH (Competence and Conduct standard for Social Housing) qualification. Or you must be willing to study and achieve it with our support

You’ll work Monday to Friday. Our core hours are 9.00 am to 5.30 pm, with flexibility built in to meet the needs of our customers and you!

Hybrid role with minimum 2 days in the office, remainder of days working in patch or from home

You need an Enhanced with barring list (we pay for this)

You need to be able to drive and have access to your own vehicle insured for business purposes. We’ll pay for your mileage

What’s in it for you?

• 2 paid volunteering days each year
• Health cash plan saving you (and your children) £1140+ each year, covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Work your way with flexibility to balance life and work