Manager, Operations

Authentic Brands Group; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A major global entertainment company in Westminster is seeking an Operations Manager to maintain a safe and efficient environment for employees. Responsibilities include managing vendors, overseeing office emergencies, and supporting staff throughout the workday. The ideal candidate has over 5 years of office management experience, is a strong communicator, and thrives in a fast-paced environment. An attractive compensation package and opportunities for growth in a dynamic office setting are offered.

Qualifications

• 5 years of office management experience.
• Ability to operate effectively and efficiently in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a safe and efficient operating environment for all employees.
• Manage office-related vendors and develop cost efficiencies.
• Provide ongoing support to staff throughout the workday.

Skills

Office management experience

Fast-paced environment efficiency

Communication skills

Attention to detail

Multi-tasking

Problem-solving

Tools

Microsoft Office

Microsoft Teams

Appspace

Job description

As Operations Manager you will be responsible for maintaining a safe, efficient and well‑organised operating environment for all EMEAI employees, including those based at our two London offices as well as remote working employees across the region in India, Africa, Germany, the UAE, France and Israel. This position reports to the EVP Operations (US based) and will work closely with the EMEAI senior leadership to ensure all workplace business needs are appropriately met across the region. The ideal candidate will be efficient, well‑organised, a strong communicator, a team‑player and able to multi‑task and thrive in a fast‑paced environment.

Facilities Management

• Cultivate a close relationship with the landlord, building manager and managing agent to resolve problems quickly and efficiently with minimal disruption to business operations.
• Manage office‑related vendors and identify areas to improve cost efficiencies.
• Maintain the Travel Agency relationship and assist in securing negotiated hotel rates across the region.
• Manage the Health & Safety requirements for the office and liaise with third‑party H&S providers to ensure all policies and fire regulations are met.
• Assume a lead role in managing office emergencies, including evenings and weekends.

Workplace Management

• Ensure floorspace and seating plans are effectively managed and, together with People & Culture, optimise the office seating layout.
• Maintain meeting‑room diaries in Outlook and Appspace and provide support to organise/run meetings and events as requested by leadership.
• Take ownership of the appearance of all common areas and proactively identify future maintenance or design needs.
• Oversee and maintain office equipment for uninterrupted function.
• Identify and fulfil office supply needs in relation to stationery, equipment, snacks, drinks and other office requirements.
• Manage the EMEAI Operations budget, ensuring accurate tracking of spend and timely payment of vendors.
• Develop office policies and procedures, ensuring they are implemented properly, especially for international remote workers.
• Manage office access and security in collaboration with the building reception team, ensuring visitor pass management.
• Maintain strong cross‑functional relationships with IT, Finance and People & Culture, acting as the main point of contact for all workplace matters.
• Reconcile the office credit card on a monthly basis.
• Introduce new ideas and improvements to elevate the workplace experience, such as maximising space resources and technology.
• Ensure remote employees are well supported and have clear guidelines for accessing resources, workspaces and equipment.

Employee Support

• Provide ongoing support to staff throughout the workday, ensuring a comfortable environment to perform their best.
• Work with People & Culture to support in‑office events that enhance employee engagement.
• Facilitate new starters on their first day, ensuring they have the necessary information, equipment and supplies.
• Collaborate with other internal departments to support in‑office events.
• Provide clear communication to employees regarding upcoming matters, such as building works or equipment malfunctions.
• Manage corporate travel booking for all employees, coordinating flights and accommodation with external agents.
• Provide training to employees on booking travel through the agency and using Appspace for meetings.
• Partner with People & Culture and Operations teams in New York to ensure proper communication and escalation.

Scam Warning

We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media and may include fake interview requests, offer letters or attempts to collect personal and financial information. All legitimate Authentic job postings can be found only on our official website or through our verified LinkedIn page. We do not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com address. We will never ask you for sensitive personal information, payment or banking details as part of the hiring process. If you believe you have been contacted by an impersonator, please report it immediately by emailing [e-mail].

Employment Information

Employment Type: Full Time
Experience: 5 years
Vacancy: 1

Qualifications

• 5 years of office management experience.
• Ability to operate effectively and efficiently in a fast‑paced environment.
• Excellent verbal and written communication skills and the ability to manage pressured situations calmly.
• Self‑starter who can provide premium‑level customer service.
• Excellent attention to detail and organisational skills.
• Energetic, highly motivated, and able to multi‑task.
• Ownership mindset: able to see tasks through to completion without supervision.
• Practical, hands‑on, resourceful problem‑solver with a curiosity to learn.
• Advanced computer skills and experience using email tools and online platforms (Box, Microsoft Teams). Experience with Appspace is helpful.
• Proficiency in Microsoft Office and aptitude to learn new software and systems, Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management.

Equal Opportunity Employer Statement

Authentic is an equal‑opportunity employer and we value and embrace the diversity and inclusion of all team members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status or any other legally protected status. For individuals with disabilities or religious obligations who would like to request an accommodation, please contact [e-mail] and review our privacy policy which contains information regarding data collected from job applicants and how we use it.

Company Description

Authentic is a unified platform that integrates M&A brand strategy, creativity and digital innovation to unlock the power of its global lifestyle and entertainment brands. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best‑in‑class partners to optimise long‑term value and generate more than $32 billion in global annual retail sales. With an expansive retail footprint in more than 150 countries, including 13 000+ freestanding stores and shop‑in‑shops, Authentic delivers powerful storytelling, compelling content, innovative business models and immersive experiences across all consumer touchpoints and emerging media platforms. We build the intersection of digital and experiential marketing to help our brands achieve their mission. At Authentic, we foster an inclusive workplace where diversity of thought and expertise drives competitive advantage. Our global teams are built by go‑getters who contribute unique perspectives, pushing the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles, Miami, Toronto, Mexico City, London, and Shanghai.