Manager Hospitality and Events

Dentsu; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading marketing agency in the UK is seeking a Client Manager to oversee ticketing and guest engagement for Premier League and UEFA Champions League events. The role involves managing ticket allocations, coordinating event logistics, and ensuring premium guest experiences. The ideal candidate has proven experience in event operations and strong project management skills, with the ability to communicate effectively with senior stakeholders. This position offers an exciting opportunity to work on prestigious sports sponsorship programs.

Qualifications

• Proven experience in event operations or ticketing management.
• Strong understanding of guest logistics, including transport and accommodation.
• Excellent organizational and project management skills.

Responsibilities

• Lead the delivery of ticketing and guest engagement management.
• Coordinate event logistics for UEFA and Premier League events.
• Manage client relationships and communication with stakeholders.

Skills

Event operations

Ticketing management

Guest logistics

Project management

Stakeholder management

Communication

Job description

We are seeking an experienced and detail-oriented Client Manager to lead the delivery of Premier League and UEFA Champions league partner right activations, with a focus on Ticketing and Guest Engagement, across two of our largest client accounts. This role will lead on all season ticketing and guest engagement management whilst providing oversight and guidance to our junior staff and support to the Client Director. The Manager will work closely with senior stakeholders within the business and client teams as well as manage supplier relationships and all formal internal company processes.

Season Ticketing Management

• Manage the allocation, tracking, and reporting of all ticketing and hospitality assets across the UEFA UCL and Premier League season.
• Administer ticket requests, approvals, and distributions using digital systems and internal workflows.
• Maintain accurate data records and produce regular reporting on ticket utilisation and performance.
• Use the Guest Management System (GMS) to support season ticketing operations, guest registrations, onsite delivery preparation, and real-time programme visibility.

Event Operations & Guest Programme Delivery

• Support the Client Director with the operational planning and delivery of guest programmes for the UEFA men\'s final.
• Coordinate accommodation, transport, and matchday logistics to help deliver a seamless guest journey.
• Assist with onsite guest services, working closely with venues, hospitality teams, and operational partners.
• Ensure all guest-facing elements are prepared and executed to premium standards in line with client expectations.

Stakeholder & Rights Holder Collaboration

• Act as the main day-to-day contact for the client on all ticketing and hospitality operations.
• Build strong operational relationships with UEFA, UEFA-appointed agencies, and Premier League football clubs, ensuring smooth rights delivery and aligned event planning.
• Work closely with agencies, suppliers, and venue partners to ensure coordinated and consistent execution across all touchpoints.

Project Management & Reporting

• Support the team in developing and maintaining project plans, operational timelines, and documentation across all events.
• Ensure project tools and trackers are regularly updated and accurate throughout the season.
• Assist with budget tracking, financial reconciliation, and coordination of vendor payments.
• Support vendor contracting processes, including gathering documentation, tracking deliverables, and liaising with procurement where required.
• Contribute to regular status updates and assist in preparing post-event reports and evaluations.

Essential Experience

• Proven experience in event operations, ticketing management, or hospitality delivery, ideally within sports sponsorship or live events.
• Strong understanding of guest logistics, including accommodation, transport, and onsite delivery.
• Excellent organisational and project management skills with a sharp eye for detail.
• Confident communicator, capable of managing senior stakeholders and rightsholder relationships.
• Ability to work under pressure and manage multiple workstreams across concurrent events.

Preferred Experience

• Experience working with global sponsorship programmes or major sporting or entertainment rights holder.
• Familiarity with digital ticketing systems, CRM tools, and event management platforms.
• Passion for event experiences.

This is a rare opportunity to work on the delivery of one of the most prestigious ticketing and hospitality programmes in global sport. You\'ll join a passionate, collaborative team and help create unforgettable experiences across Premier League and UEFA Champions League fixtures.