Maintenance / Construction Administrator

EA Associates; Ipswich; On-site; GBP 29,000 - 30,000; Full time

Job summary

A well-established building and maintenance services company is seeking a Maintenance / Construction Administrator in Ipswich. This full-time role involves coordinating maintenance tasks, managing job workflows, and ensuring effective communication with clients and teams. The ideal candidate will have experience in maintenance administration, strong IT skills, and excellent customer service abilities. This position offers a salary between £29,000 and £30,000, suitable for someone proactive and organized in a fast-paced environment.

Qualifications

• Previous experience as an Administrator in the construction/maintenance sector.
• Strong IT skills including Microsoft Word and Excel.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate the administration of reactive and planned maintenance tasks.
• Book, schedule, and track jobs from start through to completion.
• Act as the first point of contact for client and resident enquiries.

Skills

Maintenance administration experience

Strong IT skills

Excellent customer service

Organizational skills

Communication skills

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Maintenance / Construction Administrator

Ipswich, Suffolk | Full-time | Permanent | £29,000 - £30,000

We are recruiting on behalf of a well-established building and maintenance services company with a strong reputation across East Anglia and the South-East of England. This business specialises in planned and reactive maintenance, electrical and plumbing services, and multi-trade building work for commercial clients.

The successful candidate will support the operational delivery team for maintenance works, acting as a key coordinator between operatives, clients, subcontractors, and internal teams.

The Role

As a Maintenance Administrator, you will play a vital part in ensuring the smooth running of maintenance operations by managing job workflows, ensuring data/records are correct and up-to-date, supporting service delivery, and providing excellent communication to the internal team and all stakeholders.

Key responsibilities include:

• Coordinating the administration of reactive and planned maintenance tasks.
• Booking, scheduling, and tracking jobs from start through to completion.
• Managing and updating operatives' diaries, workloads, and appointments.
• Acting as a first point of contact for client and resident enquiries.
• Ensuring accurate data, records and systems are correct.
• Supporting supervisors / managers with reporting and administrative tasks.
• Liaising with clients, subcontractors, operatives, and internal teams.
• Proactively identifying and resolving issues to maintain service delivery.

About You

You will be an organised and proactive individual with experience in maintenance administration, strong communication skills, and the ability to work well under pressure in a fast-moving environment.

Essential experience and skills

• MUST have previous experience as an Administrator, within the construction / maintenance sector.
• Strong IT skills, including Microsoft Word, Excel and using emails.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to meet tight deadlines.
• A proactive, solution-focused, “can-do” attitude.
• Ability to work independently, and as part of a team.