Luxury Hotel Duty Manager - Guest Experience Lead

Inhabit, Queens Gardens; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Westminster is seeking a Duty Manager to oversee daily hotel operations and ensure service excellence. The ideal candidate will have supervisory experience in a luxury hotel, strong knowledge of guest service standards, and proficiency in hotel management systems. This role requires a flexible schedule, including evenings and weekends, as well as excellent communication skills in English. Enjoy competitive salary and various employee benefits in a supportive team environment.

Benefits

Competitive salary

28 holidays including bank holidays

Discounted gym membership

Regular training and development

Paid day off for birthday

Qualifications

• Previous experience in a supervisory or duty management role within a luxury hotel environment.
• Strong knowledge of hotel operations and guest service standards.
• Fluency in English required; additional languages preferred.

Responsibilities

• Act as the senior decision-maker during assigned shifts.
• Supervise front office and guest services staff.
• Handle guest complaints with empathy and efficiency.
• Ensure compliance with health & safety procedures.
• Train, coach, and mentor team members.

Skills

Supervisory experience in luxury hotels

Strong knowledge of hotel operations

Proficiency in hotel management systems

Fluency in English

Additional language skills

Tools

Opera PMS

POS systems

Job description

A luxury hotel chain in Westminster is seeking a Duty Manager to oversee daily hotel operations and ensure service excellence. The ideal candidate will have supervisory experience in a luxury hotel, strong knowledge of guest service standards, and proficiency in hotel management systems. This role requires a flexible schedule, including evenings and weekends, as well as excellent communication skills in English. Enjoy competitive salary and various employee benefits in a supportive team environment.