Luxury Hotel Duty Manager: Evening & Weekend Lead

The Montcalm at the Brewery London City; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in the City of London seeks a Duty Manager to ensure smooth operations across all departments. The successful candidate will supervise staff, address guest concerns, and maintain high standards of service. This role requires previous supervisory experience in a luxury hotel, strong operational knowledge, and fluency in English. The workplace emphasizes respect and diversity, offering a supportive environment. Competitive salary and comprehensive benefits included.

Benefits

Competitive salary

28 holidays including eight bank holidays

Cash-back health benefits

Discounted gym membership

Ongoing training and development

Paid day off for birthday

Qualifications

• Previous supervisory or duty management role in a luxury hotel.
• Strong knowledge of hotel operations and guest services.
• Fluency in English; additional languages are a plus.

Responsibilities

• Act as senior decision-maker during assigned shifts.
• Supervise front office and guest services staff.
• Handle guest complaints with empathy and efficiency.
• Support teams to resolve operational issues.

Skills

Supervisory experience in luxury hotels

Knowledge of hotel operations

Fluency in English

Proficiency in hotel management systems

Tools

Opera PMS

POS systems

Job description

A luxury hotel in the City of London seeks a Duty Manager to ensure smooth operations across all departments. The successful candidate will supervise staff, address guest concerns, and maintain high standards of service. This role requires previous supervisory experience in a luxury hotel, strong operational knowledge, and fluency in English. The workplace emphasizes respect and diversity, offering a supportive environment. Competitive salary and comprehensive benefits included.