Luxury Cigar Lounge Manager — Premium Service & Sales

Bvlgari Hotel London; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London seeks a Cigar Shop Manager to ensure premium service in the Cigar Shop, maximizing sales while providing guests with outstanding experiences. The ideal candidate will have extensive knowledge about cigars and spirits, experience in a luxury setting, and exceptional customer service skills. This role involves managing all aspects of the shop, maintaining stock control, and adhering to licensing laws, enhancing the overall guest experience.

Qualifications

• Experience in a luxury service environment.
• Immaculate presentation and professionalism.
• Deep understanding of 5-star hospitality standards.

Responsibilities

• Run the Cigar Shop with the highest service standards.
• Manage stock control and report maintenance issues.
• Create memorable experiences for all guests.

Skills

Cigar and spirits knowledge

Customer service skills

Engagement with guests

Job description

A luxury hotel in London seeks a Cigar Shop Manager to ensure premium service in the Cigar Shop, maximizing sales while providing guests with outstanding experiences. The ideal candidate will have extensive knowledge about cigars and spirits, experience in a luxury setting, and exceptional customer service skills. This role involves managing all aspects of the shop, maintaining stock control, and adhering to licensing laws, enhancing the overall guest experience.