Luggage Porter - Six Senses London

InterContinental Hotels Group; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hospitality group in London is hiring a Bell Attendant to manage guest luggage, assist with vehicle transfers, and ensure cleanliness in guest areas. The ideal candidate will have a hospitality qualification and experience in luxury hotels. This role requires fluency in English and excellent guest service skills. Candidates must have the right to work in the UK.

Qualifications

• Experience in a similar role in luxury hotels with proven results.
• Excellent knowledge of guest service and local areas.
• Ability to adhere to safety and security procedures.

Responsibilities

• Deliver and pick-up guest luggage in a timely manner.
• Assist guests entering and exiting vehicles.
• Maintain cleanliness of guest areas and report defects.
• Handle guest inquiries providing accurate information.

Skills

Hospitality diploma/degree

Technical skills in MS Office

Knowledge of hotel systems (POS, PMS, CRM)

Fluent in English

Education

Hospitality diploma/degree preferred

Job description

As Bell Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Bell Attendant, I will support the Chief Concierge and assume responsibility for the efficient operation of the Concierge department. The duties and responsibilities will include:

• Deliver and pick-up guest luggage according to the standards and procedures in a timely and efficient manner and offer assistance to guests when requested.
• Ensure proper transfer of guests when requested.
• Load and unload vehicles on arrival and departure of guests and assist guests entering and exiting the vehicles.
• Maintain the cleanliness of guest areas including lobby and report any defects.
• Maintain the cleanliness of the hotel buggies and vehicles and ensure they are in good condition.
• Handle guest inquiries by providing accurate and appropriate information.
• Report any illness, accidents befalling guests, irregularities to the Front Office Manager.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Bell Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Hospitality diploma/degree is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Bell Attendant at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.