Luggage Porter

Hyatt Group; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality group in London is seeking a Luggage Porter to warmly welcome guests and assist with luggage transport. The ideal candidate will have previous experience in a luxury service role, excellent customer service skills, and the ability to multitask efficiently. This role comes with various benefits including complimentary hotel stays and continuous learning opportunities.

Benefits

12 complimentary nights across Hyatt Hotels

Discounted hotel stays for family and friends

Uniform provided and laundered

Free meals on duty

Headspace membership

50% discount on food at selected hotels

Career development opportunities

Qualifications

• Previous experience in a similar role within the luxury segment is preferred.
• Excellent customer service skills.
• Ability to handle a variety of tasks efficiently and professionally.

Responsibilities

• Warmly welcome guests upon arrival, offering a friendly greeting.
• Transport guests' luggage to and from their rooms.
• Communicate effectively with front desk staff for smooth processes.

Skills

Customer service skills

Attention to detail

Ability to multitask

Job description

Overview

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Responsibilities

• Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.
• Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during check-out and departure as well.
• Escort guests to their rooms, explaining the room features and hotel amenities as necessary.
• Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.
• Communicate effectively with front desk staff to ensure a smooth check-in and check-out process for guests.

About you

Previous experience in a similar role within the luxury segment is preferred. Excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Free meals on duty in our colleague restaurant
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Luggage Porter role and start your journey with Hyatt Hotels!

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