London Sales Support

Force; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A growing medical distribution company in London is seeking a Sales Support Specialist to assist with operating table trials. The ideal candidate will have experience in patient positioning and the ability to communicate effectively. This full-time position involves extensive travel (80%) and encompasses various responsibilities, including customer training and support. Competitive benefits include a company car and health cover.

Benefits

Company car

Performance bonus incentive

Health cover

23 days holiday plus Bank holidays

Opportunities for career advancement and professional development

Qualifications

• Previous experience with operating tables and patient positioning is essential.
• Sales experience is desirable but not essential.
• Full UK driving licence required due to travel.

Responsibilities

• Support operating table trials and demos.
• Document customer activities within the CRM system.
• Conduct system testing on-site.

Skills

Good communication skills

Good computer skills

Ability to work under pressure

Education

ODP, Nurse, Surgical Specialties or theatre-based experience

Job description

Overview

Our client, based in Banbury, is one of the UK’s fastest-growing Medical and Scientific Distribution Companies with plans to double the business within the next three years. They are seeking to hire an additional Sales Support Specialist to assist with operating table trials across the country. Reporting to the Capital Sales Team Leader, this role would ideally suit someone from an ODP background or with previous theatre experience, including patient positioning.

Please note that, for the purpose of travelling, candidates must be based in London, ideally in South or Southwest London.

Main Duties & Responsibilities

• Support operating table trials and demos as directed by the National Sales Manager. This involves demonstrating the equipment, delivering clinical applications training to customers, providing clinical case support for patient treatments, understanding customer expectations, handling objections and problem-solving.
• Document and manage all relevant customer activities within the CRM system.
• Host customer site visits at reference sites.
• Conduct system testing on-site if required.
• Oversee the customer service team and delegate work accordingly.
• Troubleshoot product issues at customer sites and identify any product usability issues.
• Travel extensively; travel is expected to be 80% or more of responsibilities.
• Communicate customer feedback to the appropriate functions in the company.
• Document complaints according to QMS/EMS processes.
• Support Sales by demonstrating products to potential customers.
• Represent the company at trade shows and exhibitions.
• Train to install Operating Table software upgrades as required.
• Provide post-installation training for end users of the products.
• Liaise with all end users post-install to gain feedback, testimonials and Case Study information where required.

Previous Experience / Qualifications

• The ideal candidate would have previous experience with operating tables and patient positioning.
• Previous sales experience is not essential but desirable.
• ODP, Nurse, Surgical Specialties or theatre-based experience is essential.
• Ability to work under pressure and prioritise workload.
• Good communication skills – verbal and written.
• Good computer skills.
• Due to travel requirements, candidates must have a full UK driving licence.

Additional Information

• This is a full-time, permanent role working Monday – Friday. Core hours are 9 am – 5 pm, with flexibility required for travelling to hospitals.
• Company car available.
• Performance bonus incentive.
• Opportunities for career advancement and professional development.
• 23 days holiday plus Bank holidays.
• Health cover.

Please contact Matt Hartwell on 07301283663 or email [e-mail] for a confidential chat.