Logistics Student Trainee

IMMUNOCORE LTD; Cowes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading biotechnology company in Cowes is seeking an IT Service Desk Intern to provide support to employees with hardware and software issues. The role involves troubleshooting incidents, creating user accounts, and refreshing company technology on-site. The ideal candidate should be pursuing relevant IT studies and possess strong problem-solving skills. This is a valuable opportunity for hands-on experience in a collaborative environment where innovation thrives.

Qualifications

• Experience assisting with computer hardware and software issues.
• Knowledge of network management and infrastructure.
• Ability to create and administer user accounts.

Responsibilities

• Assist the IT Service Desk team in support of computer issues.
• Prioritize and troubleshoot all incoming incidents and requests.
• Create and administer user accounts and Exchange groups.

Skills

Customer service

Technical troubleshooting

Time management

Education

Relevant IT coursework or degree

Tools

Active Directory

Azure

Job description

About Immunocore

Immunocore (NASDAQ: IMCR) is a pioneering, commercial‑stage T cell receptor biotechnology company whose purpose is to develop and commercialise a new generation of transformative medicines which address unmet patient needs in oncology, infectious diseases and autoimmune disease. Our leaders in R&D are internationally recognised as some of the biotech industry's most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions. Focused on delivering first‑in‑class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision‑engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases. At Immunocore, we recognise that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits. Immunocore is proud to be an equal‑opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.

Responsibilities

• The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to Immunocore employees with computer hardware and software issues and will work with end users directly.
• This position will be focused on providing support for employees across various departments and locations.
• The IT Service Desk Intern will be responsible for ensuring prioritisation and initial troubleshooting for all incoming incidents and requests. Over the course of the internship all IT systems will be involved, from networking and infrastructure, security, to AD/Azure Windows environment management.
• Creating & administering user accounts, Exchange groups & equipment to strict deadlines.
• Provide documentation/training, enabling end users to self‑serve wherever possible.
• There will also be a project focus on refreshing company technology on‑site to enable the company to maintain workflows and an up‑to‑date working infrastructure. This will involve planning a roll‑out to hundreds of end‑users (and laboratories) with, but not limited to, laptops, peripherals, monitors, and scientific software.