Logistics network operations

JR United Kingdom; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Job summary

A logistics management company in Milton Keynes seeks an experienced professional to oversee self-pickup point operations and enhance customer service. The role requires at least 5 years in logistics management, strong analytical skills, and proficiency in logistics systems. The successful candidate will lead a team, implement operational improvements, and drive innovative solutions in service delivery.

Qualifications

• Minimum 5 years managing logistics or self-pickup business teams.
• Strong data analysis capabilities and knowledge of logistics management systems.
• Excellent structured thinking and problem-solving skills.

Responsibilities

• Oversee self-pickup point operations and cost control.
• Enhance customer service and user satisfaction.
• Lead the self-pickup business team and conduct training.
• Collaborate with tech team for system innovations.

Skills

Logistics management

Data analysis

Cross-departmental coordination

Customer service

Education

Logistics, supply chain, data analysis, or urban planning majors

Tools

WMS

TMS

Excel

BI tools

Job description

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Client:

JD.COM

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Job Responsibilities:

• Self-pickup Point Operation and Cost Control Responsible for the layout and site selection of self-pickup points; coordinate with warehousing and distribution teams to ensure timely goods delivery. Manage inventory at self-pickup points, monitor data throughout the entire self-pickup process, conduct regular reviews and optimize operational plans. Reduce costs in the process by optimizing resource allocation and establish standardized self-pickup business procedures.
• Customer Service and Experience Optimization Liaise with the customer service team to collect user feedback, formulate rectification measures, promote upgrades to self-pickup services, and track the closure of issues. Effectively control the user complaint rate and improve user satisfaction with self-pickup services.
• Team Development and Management Lead the self-pickup business team, clarify job responsibilities such as the number of self-pickup points to be expanded, order fulfillment rate, and cost control targets. Organize regular team training to enhance team execution.
• Promoting System Innovation Collaborate with the technical team to propose optimization requirements for the self-pickup business system, such as efficiency of self-pickup code verification, real-time inventory synchronization, and user arrival reminders, and promote the implementation of digital tools. Research innovative industry models, explore new scenarios for self-pickup services, and enhance business competitiveness.

Job Requirements:

• Priority is given to majors in logistics, supply chain, data analysis, and urban planning.
• At least 5 years of experience in managing logistics or self-pickup business teams, with familiarity in site selection, inventory turnover, and distribution coordination.
• Possess strong structured thinking and cross-departmental coordination skills; able to accurately capture user needs, identify and analyze problems, and formulate solutions.
• Have excellent data analysis capabilities and proficiency in logistics management systems (e.g., WMS, TMS) as well as tools such as Excel and BI.