Local Housing Manager - Newcastle Upon Tyne, Tyne and Wear

Housing 21; Forest Hall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national housing organization in Forest Hall is seeking a Local Housing Manager to provide high-quality support to residents in Retirement Living schemes. This role focuses on enabling independent living for older individuals, ensuring safety, and fostering relationships within the local community. Ideal candidates will have experience in social housing and a strong customer-focused attitude, and will benefit from a supportive workplace culture and comprehensive benefits package.

Benefits

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Qualifications

• Excellent communication skills are essential.
• Experience in social housing, especially with older individuals, is beneficial.
• Knowledge of issues such as dementia and mental health is preferred.

Responsibilities

• Support residents to live independently in their homes.
• Engage with residents and local community.
• Ensure the building is safe and secure.

Skills

Excellent standard of reading, writing and numeracy

Experience of working in the social housing sector

Knowledge of issues faced by older people

People Management

CIH Level 3 or 4

Job description

Overview

In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.

This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.

Responsibilities

• The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing.
• They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

Qualifications & Desirable Skills

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• People Management, i.e. direct reports, contractors (desirable)
• CIH Level 3 or 4 (desirable)

What we offer

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

About the employer

With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21.