Loan Administrator

Office Angels; Tonbridge; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Loan Administrator to support their Loans team in West Kent. The candidate will manage lending processes, ensuring compliance and maintaining accurate records while collaborating with internal teams and external stakeholders. Ideal candidates will be detail-oriented, possess strong communication skills, and have a proactive approach to problem-solving. The role offers a hybrid working model and generous benefits, including private medical cover and a contributory pension scheme.

Benefits

160 hours annual leave plus bank holidays

Private medical cover

Contributory pension scheme

Employee Assistance Programme

Life assurance and income protection

Qualifications

• Strong administrative and organisational skills are essential.
• Excellent communication and relationship-building abilities are required.
• Candidates should have a proactive approach to problem-solving.

Responsibilities

• Support the lending administration process, including running reports.
• Provide administrative support for loan variations and closures.
• Liaise with borrowers and solicitors to ensure compliance.
• Maintain accurate records and loan documentation.
• Collaborate with internal teams and external parties to achieve business objectives.

Skills

Attention to detail

Communication skills

Problem-solving

Organisational skills

Job description

Loan Administrator

Location: West Kent

Salary: £28,000-£30,000 per annum

Hybrid Working: 2 days from home once initial training is complete

Team Environment: Join a supportive team of 8 professionals

Hours: They offer all staff the opportunity to work four days a week with full‑time pay. Their four‑day week promotes a healthy work‑life balance, boosts morale, and enhances job satisfaction. They believe this, in turn, helps increase productivity and deliver exceptional customer service, driving toward their social goals.

How It Works

• Their four‑day week consists of 32 hours, typically spread across four eight‑hour days.
• Employees typically choose either Friday or Monday as their day off.
• These days off are protected and treated like weekends.

The role

They are seeking a highly organised and detail‑oriented Administrator to join their Loans team. This role is pivotal in supporting their mission by ensuring smooth lending processes from approval through to completion and beyond.

The successful candidate will provide essential administrative support to the team, assisting with legal due diligence, compliance checks, and the satisfaction of loan conditions. They will also manage activities such as repayments, security amendments, valuations, and loan variations, while maintaining accurate records and documentation – full training is given.

Banking experience is not required! Instead, they are looking for someone who has great attention to detail, enjoys communicating with people, takes pride in their administrative ability and is customer focussed. Full training is given on the role, in‑house systems and their workflow process.

Working closely with internal teams as well as external stakeholders such as borrowers and professional advisors, you will play a key role in delivering best‑in‑class service.

Key Responsibilities

• Support the lending administration process i.e. running reports, posting statements and gathering data.
• Provide administrative support, including loan variations and closures.
• Liaise with borrowers, solicitors, and professional advisors to ensure compliance.
• Maintain accurate records and loan documentation.
• Collaborate with internal teams and external parties to achieve business objectives.
• Recommend process improvements to enhance efficiency and reduce risk.

Ideal Candidate

• Strong administrative and organisational skills.
• Excellent communication and relationship‑building abilities.
• Proactive approach to problem‑solving and process improvement.
• Ability to manage multiple priorities in a fast‑paced environment.

Why This Role?

This is an opportunity to join a collaborative team within a purpose‑driven organisation, contributing to meaningful projects that make a positive impact. The role offers a supportive environment and the chance to grow professionally while helping communities thrive.

Benefits

• 160 hours annual leave plus bank holidays (pro‑rata), increasing to 192 hours.
• Option to purchase up to 32 extra hours annually.
• Free 24/7 online GP and second medical opinion service.
• Employee Assistance Programme (available 24/365).
• Private medical cover (eligibility applies).
• Enhanced absence payments for maternity, paternity, adoption, shared parental leave, and sickness.
• Contributory pension scheme.
• Life assurance (4x salary) and income protection (eligibility applies).

Next step

Apply online for immediate review of your CV.

Please ensure you can travel to the office location which is West Kent.

If shortlisted, Office Angels will set up a telephone interview with you to discuss the role and your relevant administration experience. If then selected for a face‑to‑face interview with the employer, we will support you throughout the process.

We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.