Loan Account Manager: End-to-End Customer Care

Everyday Loans; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading consumer finance company in the United Kingdom is searching for a Customer Account Manager to manage the loan process for customers, requiring strong communication and interpersonal skills. The role involves assisting customers from enquiry stage through to loan completion. Competitive salary, bonus scheme, and excellent benefits including healthcare, pension contributions, and generous holiday allowance are offered.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Responsibilities

• Speak to customers enquiring to the local branch.
• Establish the requirements of the customer and their affordability.
• Process the loan agreement.
• Ensure that the customer is supported through the full lifecycle of their loan.

Skills

Customer Focused

Strong Communication skills

Confidence

Self-Development

Team Work

Enjoy working with targets

Job description

A leading consumer finance company in the United Kingdom is searching for a Customer Account Manager to manage the loan process for customers, requiring strong communication and interpersonal skills. The role involves assisting customers from enquiry stage through to loan completion. Competitive salary, bonus scheme, and excellent benefits including healthcare, pension contributions, and generous holiday allowance are offered.