Living Well Officer

CEMP; Norwich; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A public sector organization based in Norwich is seeking a proactive Living Well Officer for an 18-month fixed-term contract. The role involves providing administrative support while liaising with various stakeholders. Key responsibilities include managing requests for assistance and ensuring effective communication to support older individuals and those with physical disabilities in the community. Benefits include a competitive salary and opportunities for career development in a hybrid working environment.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Must have access to a car and a valid driver's license.
• Experience in customer service or administrative roles.
• Familiarity with support services for older people or individuals with disabilities.

Responsibilities

• Deliver full range of administrative and support services to Operational Teams.
• Liaise with Stakeholders, Partners, and Customers.
• Manage requests for support from practitioners.

Skills

Excellent communication skills

Ability to manage competing priorities

Proactive and hardworking

Team player

Job description

Living Well Officer 9149 | Fixed term contract for 18 months | £26,403 to £28,142 per annum (Scale E) | 37 hours per week | County Hall, Norwich

It is an exciting time to join the Business Support team as we roll out our Living Well Offer. We are looking for a proactive and hardworking Living Well Officer to join the Norwich Older People/Physical Disability Team in Adults Social Services. The role of Living Well Officer is customer focused, with the expectation to deliver a full range of administrative and support services directly to the Operational Teams and the service users they support. Within this role you will be the first point of contact, liaising with a range of Stakeholders, Partners, and Customers, therefore you must possess excellent communication skills. This is an exceptionally varied role supporting multiple teams with involvement in daily tasks such as, sourcing grants or community activities, minuting meetings, supporting protection of property requirements under the Care Act, paying invoices, answering phones, or organising food parcels. In addition, you will be expected to maintain a list of local resources that you can draw upon when considering requests for support from practitioners.

You will also make some visits to support the operational team so you will need to be able to drive and have access to a car. The Living Well model seeks to embed our vision to support people to be independent, resilient, and well in the community. The role of Living Well Officer is key to the delivery of our objectives so you will be busy and will need to be able to manage competing priorities. Successful applicants will have a full induction programme, will receive ongoing training and support in the role and there are opportunities for further career development. If you are a committed team player used to delivering first class levels of support, are positive and have a “can do” approach, then we would welcome your application. NCC is working in a hybrid way and therefore there will be some time working from home and some from the office.

For an informal discussion regarding this vacancy, please contact Sarah Ryder, Assistant Business Manager on 01692 502258 or email.

Interviews to take place 15/12/2025.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
• Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Sunday 30 November at 23:59

All other applicants closing date: Sunday 7 December at 23:59