Liaison and Diversion Data Administrator

NELFT NHS Foundation Trust; Ilford; On-site; GBP 4,000 - 6,000; Full time

Job summary

A healthcare provider in Ilford is looking for an experienced administrator to support the Criminal Justice Liaison Service by managing data and performance metrics. The individual will oversee database management, ensure compliance with performance standards, and supervise junior staff. Ideal candidates should have NVQ level 3 or equivalent, experience in NHS administrative roles, and proficiency in Microsoft Office tools. The organization fosters a diverse and supportive work environment focused on employee well-being.

Benefits

Flexible working opportunities

Employee assistance program

Proactive health and wellbeing support

Diversity and equality initiatives

Qualifications

• Experience providing administrative support in the NHS or relevant health and social care.
• Hands-on experience using Microsoft Office at a high level.
• Experience creating and maintaining databases and data systems.

Responsibilities

• Provide performance and data support for the Criminal Justice Liaison Service.
• Ensure compliance with performance management frameworks and KPI’s.
• Supervise the Band 4 Criminal Justice Liaison Service Administrator.

Skills

Administrative support

Data analysis

Database management

Knowledge of NHS procedures

Exposure to Quality Improvement processes

Education

NVQ level 3 or equivalent standard

Good standard of education, GCSE including English and Mathematics

Tools

Microsoft Office (Excel, Access, PowerPoint)

Rio electronic record system

Job description

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

To provide an efficient performance and data support service to the Criminal Justice Liaison Service and North East London Foundation Trust, and to act as an effective interface with our partner organisation “TWay Foward”, NHS England and the wider Liaison and Diversion network, local legal services (HMCTS) and other key external stakeholders.

Facilitate provider representation at a periodic data user group which

will meet on a regular basis in order to discuss :

• Issues of data collection, timetables and process
• The development of additional London specific indicators
• Interpretation of definitions and data quality checks
• Assurance of consistency across London-wide providers

NHS England has additionally developed a pan-London dashboard drawing on submitteddata and other relevant police arrest data, in order to aid contract monitoringand review.

The post-holder will provide support to service leads and performance management with this.

Provide supervision and management of the Band 4 Criminal Justice Liaison Service Administrator, ensuring there is a framework to monitor standards of clinical practice.

Main duties of the job

• Exercise professional accountability and responsibility
• Ensure relevant performance management information is captured, analysed and disseminated as required
• Be responsible for developing, improving and maintaining databases, as well as implementing database change
• Have an understanding of Criminal Justice Liaison Service’s KPI’s and ensure team compliance with Trust CQUINs
• Review performance data on a monthly basis and verify quality to agreed specifications

specifications

• Be responsible for the implementation and ongoing management of the performance regime
• Understand contractual data performance targets and ensure alignment with projects / roles
• Develop and implement other data targets to monitor performance based on contractual requirements
• Monitor reliability and performance trends and develop improvement proposals
• Develop quality assurance measures to support achievement of meaningful outcomes for service users via close liaison with Managers at other partner organisations and NHS commissioners
• Participate in regular performance review meetings with designated Leads
• Interpret contract performance data to ensure that clinical staff are performing as agreed; update Operational and Clinical Leads regarding performance

Working for our organisation

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High-Cost Area Supplement

This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941) (pro rata for part time staff).

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Person specification

Qualifications

Essential criteria

• NVQ level 3 or equivalent standard of literacy and numeracy
• Good standard of education, GCSE or Equivalent including English and Mathematics

Desirable criteria

• Professional Qualification

Experience

Essential criteria

• Previous experience of providing administrative support to a team within The NHS or relevant Health & Social Care.
• In depth Up to date working hands‑on experience of using Micro Office Excel and other associated software, such as Access, Outlook and Power –Point etc. at a high level.
• In depth experience and understanding of Rio electronic record system
• Recent experience of creating, designing, implementing and maintaining databases and reviewing and redeveloping existing data capture systems
• Experience of extrapolating, analysing and organising data to provide reports for stakeholders
• Experience of organising and delivering clinical supervision to junior staff along with maintenance of records.
• Experience of audits and research.

Desirable criteria

• Understanding of and experience of Quality Improvement (QI) processes.
• Recent evidence of providing training and data support to team members

Knowledge

Essential criteria

• Up-to-date knowledge of current Trust initiatives, IT and HR policies.
• Knowledge and recent experience of creating, designing, maintaining and implementing databases and overhauling existing data capture systems
• Knowledge and recent experience of creating, designing, maintaining and implementing databases and overhauling existing data capture systems
• High level of knowledge of secure data systems
• An understanding of issues relating to equal opportunities and confidentiality.
• Knowledge of Data Protection Act.

Desirable criteria

• A basic knowledge of Mental Health Act 1983 Part II and Part III
• Knowledge of Criminal Justice System and the needs of Mentally Disordered Offenders
• Understanding of the issues involved in maintaining a health

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT :

• A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term / chronic conditions and LGBT staff.
• A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
• Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.