Level 2 Service Desk Engineer - Cloud & On-Prem Expertise

Technology Services Group; Glasgow; On-site; GBP 34,000 - 40,000; Full time

Job summary

A Managed IT Services Provider in Glasgow is seeking a Service Desk Consultant - Level 2 to diagnose and resolve technical incidents. The ideal candidate will have strong expertise in on-premise infrastructure, networking, and server management, along with cloud skills. Responsibilities include maintaining documentation, ensuring timely resolution of tickets, and mentoring junior team members. The position offers a competitive salary up to £40k, benefits like a company bonus scheme, and opportunities for career growth.

Benefits

25 days annual leave + public holidays

Company bonus scheme

Contributory pension scheme

Healthcare and cash plan

Employee discounts

Qualifications

• At least one Microsoft certification at the associate level required.
• Strong expertise in on-premise infrastructure and cloud skills.
• Experience with virtualization technologies and desktop support.

Responsibilities

• Diagnose and resolve technical incidents escalated from the 1st Line team.
• Collaborate with technical teams to resolve advanced problems.
• Assist in mentoring Service Desk Agents and junior engineers.

Skills

Microsoft certification at associate level

On-premise infrastructure expertise

Cloud skills

Networking knowledge

Server management

Desktop support experience

Education

At least one Microsoft certification

Tools

Microsoft Exchange

Office 365

Virtualization technologies

Enterprise anti-virus software

Job description

A Managed IT Services Provider in Glasgow is seeking a Service Desk Consultant - Level 2 to diagnose and resolve technical incidents. The ideal candidate will have strong expertise in on-premise infrastructure, networking, and server management, along with cloud skills. Responsibilities include maintaining documentation, ensuring timely resolution of tickets, and mentoring junior team members. The position offers a competitive salary up to £40k, benefits like a company bonus scheme, and opportunities for career growth.