Level 2 Service Desk Analyst

Red Rhino Solutions; United Kingdom; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

An IT service provider in the UK seeks a Level 2 Service Desk Engineer to provide exceptional support to clients and manage IT enquiries. The ideal candidate should have a good understanding of PC hardware/software and relevant experience, along with excellent communication skills. This role offers a salary of GBP27k - GBP29k, a hybrid work environment, and opportunities for personal development.

Benefits

Hybrid working environment

Overtime compensation

Career growth opportunities

Qualifications

• 1+ years of experience in a similar role.
• Good working knowledge of PC hardware and software.
• Fluency in MS Office and O365 administration.

Responsibilities

• Provide excellent support to IT users.
• Work with various technologies.
• Prioritize and categorize customer IT enquiries.
• Communicate and dispatch tickets to 3rd party support.
• Ensure compliance with information security guidelines.

Skills

Communication skills

Customer-centric approach

PC hardware knowledge

Troubleshooting Windows OS

MS Office and O365 support

Incident analysis

Job description

Overview

We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider.

Role

Role Level 2 Service Desk Analyst / Engineer

Location

Location Barnsley with some local travel (Driver's licence required). Flexible WFH options also.

Salary

Salary GBP27k - GBP29k with full expenses - overtime & out of hours pay and bonus

The Role

This is a key role for the Level 2 Service Desk Engineer within the UK Technical function

• Provide excellent support to IT users within the extensive customer base
• Work with a variety of technologies to provide exceptional service
• At times there will be a requirement to provide onsite support to customers
• You will prioritise and categorise customer IT enquiries
• Respond to support requests by following agreed procedures and SLAs to advise the correct actions
• Provide support with help of the remote servers/network
• Analysis of incidents and service requests in alignment with the customer
• Communicate and dispatch tickets to 3rd party support teams and follow up
• Ensure compliance to information security guidelines and regulations.

The Person

• You will be motivated, customer centric and a strong communicator at all levels.
• You will have a good working knowledge of PC hardware and software
• Windows OS (7 and above) being able to troubleshoot issues
• You will be fluent in MS Office and O365 administration and support
• Ideally you will have a minimum of 1 years' experience working in a similar role
• You will be passionate about continuous learning and have an interest in the latest and evolving technologies
• You must hold a full UK driving license to be considered for this role.

The Reward

• GBP27k - GBP29.5k basic salary D.O.E
• Hybrid working environment
• Overtime, full expenses paid
• Benefits, career growth and personal development

Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.

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