Lettings Support Administrator

Marmion; Cleckheaton; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading estate agency in Cleckheaton is seeking a detail-driven Lettings Administrator to support franchisees and ensure compliance. The role requires strong customer service skills and attention to detail. Responsibilities include handling tenant enquiries, processing move-ins, and maintaining client accounting records. The position offers a salary range of £26,000 - £28,000 with benefits including 23 days holiday, pension, and training opportunities.

Benefits

23 days holiday + Bank Holidays + Birthday Off

Company pension

Funded training & qualifications

Perkbox benefits

Qualifications

• Experience in lettings or estate agency is preferable.
• Full Right to Work in the UK and commutable to Cleckheaton.

Responsibilities

• Support franchisees and tenants across all aspects of lettings administration.
• Handle enquiries from tenants and franchisees.
• Process tenant move-ins and maintain accurate client accounting records.

Skills

Customer service skills

Attention to detail

Strong communication

IT literacy

Job description

£26,000 - £28,000 DOE | Office-Based (Cleckheaton) | 23 Days Holiday + Bank Holidays | Excellent Working Culture

Join a multi-award-winning estate agency with 190+ branches nationally. We’re searching for a detail-driven Lettings Administrator to provide high-quality support to franchisees, ensure compliance, and deliver a first-class service to tenants and landlords.

Why Join:

• £26,000 - £28,000 per annum
• 23 days holiday + Bank Holidays + Birthday Off
• Great office environment & regular socials
• Company pension, Perkbox benefits, funded training & qualifications

About You:

• Experience in lettings / estate agency is preferable.
• Confident communicator with strong customer service skills.
• Excellent attention to detail & highly organised.
• Strong admin skills and IT literate.
• Knowledge of client accounting principles.
• Full Right to Work in the UK + commutable to Cleckheaton.

Your Role

You’ll support franchisees and tenants across all aspects of lettings administration, ensuring accurate record-keeping, compliant processes, and a smooth tenant journey from move-in to move-out.

Key Responsibilities:

• Handle enquiries from tenants and franchisees.
• Set up new rental properties and process tenant move-ins.
• Enter payments and maintain accurate client accounting records.
• Process notices, move-outs and issue final rent statements.
• Issue rent increases and update direct debit arrangements.
• Schedule compliance checks and liaise with franchisees.
• Support rent arrears recovery.
• Escalate and resolve complex queries.
• Attend training to stay updated on lettings legislation.
• Provide additional office / operational support where required.

If you have the relevant skills, please apply now. Alternatively, contact Matt Pallister for more information : 0113 332 0678 | [e-mail]

Thank you for your interest. We review every CV carefully and will contact shortlisted applicants. If you do not hear from us within 5 working days, unfortunately your application has not been successful on this occasion.