Lettings Branch Manager

Humphrey & Kirk; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

A leading property management firm located in Greater London is seeking an experienced Lettings Branch Manager to lead a dynamic office in Walthamstow. You will oversee team performance, drive business growth, and ensure compliance with legislation. The ideal candidate has at least two years of experience in residential lettings and is skilled in customer service and team leadership. This position offers a competitive salary with excellent bonus potential and career progression opportunities.

Benefits

Company Car or Car Allowance

Fully funded Level 3 Award in Property and Housing Management

Clear opportunities for progression

Access to Elevate incentive program

Qualifications

• Minimum of two years in residential lettings at Senior Negotiator level or higher.
• Strong understanding of current lettings legislation and compliance standards.
• Ability to work independently and manage competing priorities.

Responsibilities

• Conduct daily meetings, motivate staff, and ensure KPIs are met.
• Generate new leads and drive repeat business opportunities.
• Liaise with tenants, arrange property viewings, and negotiate offers.

Skills

Leadership and Teamwork

Customer Service Excellence

Organisational Skills

IT Proficiency

Job description

Lettings Branch Manager – Hackney

Salary: £22,000 - £32,000 (depending on experience)
On-Target Earnings: £65,000+ in the first year
Additional Benefits: Three-month retainer while building your pipeline, uncapped commission scheme, company car or car allowance, fully funded Level 3 Award in Property and Housing Management (including ARLA), career progression opportunities, and participation in the company-wide Elevate incentive program.

About the Role

A fantastic opportunity has arisen for an experienced Lettings Branch Manager to join a thriving team in Walthamstow. This role offers the chance to lead a dynamic office, develop your team, and drive business growth in an exciting and fast‑paced environment.

Key Responsibilities

• Team Leadership: Conduct daily meetings, motivate staff, and ensure key performance indicators are met.
• Staff Development: Provide coaching, mentorship, and structured support for professional growth.
• Performance Management: Conduct one‑to‑one meetings and assess individual team performance.
• Business Growth: Generate new leads, expand market reach, and drive repeat business opportunities.
• Client Relationship Management: Build and maintain strong relationships with landlords and tenants.
• Property Management: Liaise with tenants, arrange property viewings, negotiate offers, and agree new tenancies.
• Compliance and Risk Management: Ensure full adherence to industry regulations, minimizing risk to the business.

Key Requirements

• Industry Experience: Minimum of two years in residential lettings at Senior Negotiator level or higher.
• Leadership and Teamwork: Ability to foster a collaborative and high‑performing team environment.
• Strategic Business Planning: Experience in developing and executing business strategies for branch growth.
• Market Awareness: Ability to assess local competitor performance and adjust strategies accordingly.
• Regulatory Knowledge: Strong understanding of current lettings legislation and compliance standards.
• Organisational Skills: Ability to manage a high‑volume workload efficiently.
• Customer Service Excellence: A proven track record in delivering outstanding client experiences.
• Self‑Motivation: Ability to work independently, manage competing priorities, and take initiative.
• IT Proficiency: Strong working knowledge of basic Microsoft packages.
• Full UK Driving Licence: Required for a manual vehicle.

What We Offer

• Competitive Salary: £25,000 - £30,000 basic, with potential earnings exceeding £60,000 OTE.
• Company Car or Car Allowance: Choose the option that best suits your needs.
• Professional Development: Fully funded training, including the Level 3 Award in Property and Housing Management (ARLA).
• Career Growth: Clear opportunities for progression within the business.
• Performance Incentives: Access to the Elevate incentive program and financial support for pipeline development.

Take the next step in your career. Apply now or contact us for further details.