Lettings Administrator

Ateneu; Little London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property management company in London is seeking a proactive Lettings Administrator to join their resident-focused team. The role involves supporting lettings negotiations, managing enquiries, processing applications, and collaborating on marketing activities. Ideal candidates will have experience in lettings, strong administrative skills, and a passion for exceptional customer service. This position offers an exciting opportunity in a dynamic environment.

Qualifications

• Experience in lettings or residential property administration.
• Strong administrative and organisational skills.
• Confident using Microsoft Office; experience with property management software.

Responsibilities

• Support lettings negotiations and achieve leasing targets.
• Manage enquiries via phone and email, and book viewings.
• Process tenancy applications and referencing in a timely manner.

Skills

Organisational skills

Customer service

Communication

Teamwork

Proactivity

Tools

Microsoft Office

Yardi

Job description

Overview

We\'re looking for a proactive Lettings Administrator to join a fast-paced, resident-focused team at a leading BTR development in London. This is a great opportunity for someone passionate about delivering exceptional customer service.

Responsibilities

• Supporting lettings negotiations and achieving weekly/monthly leasing targets
• Managing enquiries via phone and email, booking viewings, and registering applicants
• Processing tenancy applications and referencing in a timely and compliant manner
• Drafting tenancy documents and registering deposits
• Maintaining accurate records and updating client files
• Collaborating with the marketing team on PR campaigns and resident events
• Providing exceptional customer service and fostering a positive community atmosphere

We\'re Looking For Someone Who Is

• Organised, efficient, and reliable, making sure things run smoothly behind the scenes all the while ensuring a friendly and helpful front of house experience.
• Confident in communicating with a wide range of people, a natural flair for customer service.
• Proactive, adaptable, and solution-focused
• A strong team player with a professional attitude

Essential Requirements

• Experience in lettings or residential property administration
• Strong administrative and organisational skills
• Confident using Microsoft Office; experience with property management software (Yardi preferred)
• Excellent verbal and written communication
• Ability to work some weekends and bank holidays
• Experience in BTR

If you\'re ready to bring your skills to a supportive and ambitious team, we\'d love to hear from you! Apply today to join a company where residents and staff come first.

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