Leisure team member L2 apprentice

SCL Education Group; United Kingdom; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading leisure organization in the United Kingdom seeks passionate individuals for a Leisure Team Member role. You will assist with a variety of customer services, support swimming lessons, and gain qualifications while making a real difference in your community. This apprenticeship offers a pathway to develop your skills and achieve qualifications in the leisure industry.

Qualifications

• Enrolled in a Leisure Team Member apprenticeship programme.
• Ability to maintain necessary qualifications.
• Up-to-date with trends in the leisure industry.

Responsibilities

• Assist with customer questions and queries.
• Deliver swimming lessons where required.
• Supervise and lifeguard customers in swimming pools.
• Set up equipment for various activities.

Skills

Customer service skills

Ability to conduct gym inductions

Knowledge of health and fitness

Ability to plan exercise sessions

Education

Qualifications in fitness or leisure

Job description

If you are interested in starting a career in the leisure industry as a lifeguard, fitness instructor or swimming teacher, this is a great opportunity to achieve qualifications and develop your skills while gaining real world experience. Our people are from the communities we serve and help us make real changes in their local area. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

Customer Experience

• Understanding the services and products on offer to assist with customer questions and queries
• Supporting different types of customers with different needs
• Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
• Support the centre to deliver swimming lessons where required (qualification dependant)
• Sharing knowledge with customers on the role exercise plays in health and wellbeing
• Conducting customers’ gym inductions and health screening where required (qualifications dependant)
• Planning and delivering exercise sessions to meet customers’ health and fitness goals

People Experience

• Supporting GLL’s visions and values
• Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager
• Achieve and maintain all necessary qualifications including ongoing CPD training
• Keep up-to-date with trends and developments in the leisure industry

Business Performance

• Having an understanding of GLL and its position in the Health & Fitness Industry
• Understanding the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management

• Supporting the centre to open and close the building
• Supervising and lifeguarding customers in swimming pools
• Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
• Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development

• Demonstrating and living GLL People with Purpose values
• Personally, demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications.