Leisure Operations Leader | Multi-Site Customer Experience

Peterborough Limited; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local leisure provider in Peterborough is seeking a Customer Experience Manager to ensure high-quality leisure services. The ideal candidate will have experience in managing teams and delivering excellent customer service. Success in this role requires a National Pool Lifeguard Qualification and a passion for fitness and leisure services. This position offers a dynamic work environment across multiple facilities.

Benefits

Training opportunities

Career development

Support for qualifications

Qualifications

• Experience in supervising or managing a team.
• Experience working in a service delivery customer-focused environment.
• Experience delivering great customer service.
• Good working knowledge of Microsoft Office.

Responsibilities

• Ensure high-quality customer-focused leisure service as Responsible Manager.
• Maintain a safe environment for customers and staff.
• Provide excellent customer service experience.
• Manage daily operations of the Leisure facility.

Skills

Great Customer Service

Effective interpersonal skills

Good team worker

Excellent verbal and written communication skills

Positive can-do attitude

Passion for leisure and fitness services

Education

GCSEs C grade or above (or equivalent) in English and Maths

Current National Pool Lifeguard Qualification

Pool Plant Operator qualification (willingness to gain)

First Aid at Work qualification (willingness to gain)

Tools

Microsoft Office

Job description

A local leisure provider in Peterborough is seeking a Customer Experience Manager to ensure high-quality leisure services. The ideal candidate will have experience in managing teams and delivering excellent customer service. Success in this role requires a National Pool Lifeguard Qualification and a passion for fitness and leisure services. This position offers a dynamic work environment across multiple facilities.