Leisure & MICE Groups Assistant Manager

Travel Trade Recruitment Limited; Chiswick; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A well-established DMC global team in Chiswick is seeking a dynamic Leisure & MICE Groups Assistant Manager. This role involves managing client relationships, converting enquiries into bookings, and supporting group travel operations. The ideal candidate will possess experience in travel operations and strong organisational skills. Competitive salary up to £35,000, with benefits including hybrid working and professional development opportunities.

Benefits

Competitive salary (up to £35,000)

Pension scheme

Cycle to Work scheme

20 days annual leave + bank holidays

Professional development opportunities

Qualifications

• Experience in travel operations, account management, or group travel.
• Experience in 360, A-Z group/MICE travel operations and itinerary quotations.
• Knowledge of European destinations.

Responsibilities

• Building and strengthening relationships with key client accounts.
• Converting enquiries into bookings and creating tailor-made itineraries.
• Negotiating supplier agreements and managing contracts.
• Handling all booking administration, invoicing, and documentation.
• Supporting clients and suppliers during tours when needed.
• Researching and developing new products and destinations.
• Providing leadership cover when required.

Skills

Travel operations experience

Account management

Strong organisational skills

Communication skills

Negotiation skills

Tech-savvy

Fluent in English

Tools

CRM systems

Job description

Overview

Are you an ambitious MICE & Leisure Groups Account Manager with a passion for travel and operations? We're looking for a dynamic Leisure & MICE Groups Assistant Manager to join this well-established DMC Global Team. You'll help them grow their international client base, support group travel (leisure & corporate), and play a key role in ensuring smooth operations.

Responsibilities

• Building and strengthening relationships with key client accounts
• Converting enquiries into bookings and creating tailor-made itineraries
• Negotiating supplier agreements and managing contracts
• Handling all booking administration, invoicing, and documentation
• Supporting clients and suppliers during tours when needed
• Researching and developing new products and destinations
• Providing leadership cover when required

Requirements

• Experience in travel operations, account management, or group travel
• Experience in 360, A-Z group/MICE travel operations and itinerary quotations (essential)
• Strong organisational, communication, and negotiation skills
• Knowledge of European destinations and CRM systems
• Tech-savvy: comfortable with AI and digital tools
• Fluent in English (other languages would be beneficial and welcome)

What’s on offer

• Competitive salary (to £35,000 DOE)
• Pension scheme & Cycle to Work scheme
• 20 days annual leave + bank holidays
• Hybrid working (4 days office, 1 remote day after probation)
• Professional development & career progression opportunities

This role is ideal for someone who thrives in a dynamic environment and is ready to make a tangible impact on business growth.

If you are interested in this excellent opportunity, please apply online by sending through a current CV along with a cover note