Legal Helpline Advisor

Arc Legal Group; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading legal insurance provider in Cardiff seeks a legal advisor to assist customers with legal questions via phone. This role requires either a recent LPC graduate or experienced paralegal familiar with consumer, property, and employment law. This is a hybrid position offering the chance to expand your legal expertise.

Qualifications

• Recent LPC graduate or experienced paralegal.
• Knowledge in consumer, property, employment, and landlord and tenant law.

Responsibilities

• Speak to customers by phone, answering legal questions.
• Advise on consumer, property, employment, and landlord-tenant law.

Skills

Legal advice

Customer communication

Consumer law knowledge

Property law knowledge

Employment law knowledge

Education

LPC graduate

Paralegal experience

Job description

Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge, with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high-quality ‘bespoke’ products and excellent customer service.

Flexibility is central to our business ethos, and our underwriting knowledge and capacity are supported by our parent company, AmTrust, and trusted relationships with major ‘A rated’ underwriters including RSA and Great American Insurance.

We’re Arc Legal, part of the global AmTrust Financial group, with more than 20 years of experience. We are one of the leading providers of legal insurance in the UK. One of our services is a Legal Helpline, supporting customers with legal advice on various issues.

We are recruiting for additional team members based in our Cardiff offices on a hybrid basis. In this role, you will speak to customers by phone, answering and advising on legal questions, focusing on consumer, property, employment, and landlord and tenant law. This is an excellent opportunity to deepen your legal knowledge and grow your law career.

If you’re a recent LPC graduate or an experienced paralegal with some experience in our focus areas, we’d love to hear from you. For more information, click here for the job description. To show your interest, submit your CV, and we will be in touch.