Legal Assistant

Sanctuary Group; Worcester; Hybrid; GBP 28,000; Full time

Job summary

A leading housing and care provider is seeking a Legal Assistant based in Worcester to join their Housing Litigation team. This role is pivotal in managing tenant-related issues, particularly housing disrepair claims. Successful candidates will have proven experience in an administrative role, with outstanding organisational and communication skills. The position offers a balance of office and home working. With an attractive employment package, including generous leave and health benefits, this is a great opportunity for individuals seeking to make a difference.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Qualifications

• Proven experience within a similar administrative role is essential.
• Ability to work to tight deadlines and prioritize workloads.
• Must have outstanding communication and customer-care skills.

Responsibilities

• Coordinate an effective legal administration service.
• Monitor works post-settlement and maintain accurate records.
• Process new disrepairs claims including opening and closing files.
• Maintain accurate data on disrepair claims for auditing.
• Analyze records and coordinate the redaction of data.

Skills

Excellent organisational skills

Time-management skills

Outstanding communication skills

Customer-care skills

Proficiency in Microsoft Word, Excel, Outlook, Teams

Job description

Department: Governance and Legal Services

Operation: Sanctuary Group

Closing Date: 04/02/2026

Salary: £27,521 / year

Requisition: 226280

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Legal Assistant – Disrepairs

Worcester based with a balance of home and office working

£27,521 per year (pro rata)

35 hours per week – প্রকল্প৷ 9:00am to 5:00pm

9‑month secondment opportunity available upon current line‑management approval

We have an excellent opportunity for a Legal Assistant to join our Housing Litigation team which is part of a wider Legal Services team. The Housing Litigation team comprises 7‑10 members and is expanding to provide more legal support to the business. The team manages tenant‑related issues including housing disrepair claims.

The role of Legal Assistant – Disrepairs will include:

• Coordinate an effective legal administration service to include raising payment requests, preparing files and instructions for Costs Draftsman
• Monitoring works post‑settlement ensuring all records of transactions and related activity are maintained accurately to demonstrate corporate compliance
• Process new disrepairs claims to include the opening and closing of files
• Monitoring of the team’s shared inbox
• Maintain accurate, accessible and up‑to‑date data on disrepair claims and related KPIs for auditing and provide reports for management
• Obtaining and analysing records from databases and individuals and co‑ordinating the redaction of the same

Skills and experiences:

• Proven experience within a similar administrative role is essential
• Excellent organisational and time‑management skills
• Proven ability to work to tight deadlines and prioritise workloads is essential
• Outstanding communication and customer‑care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent Ms. ଧ୍ଯନ.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro ratio)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application Walgreens to live as Sand further in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.