Legal Advisor - EL/PL

Minster Law; Kettlethorpe; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading law firm in the UK is seeking a Legal Advisor to manage incoming and outgoing calls for new claim enquiries related to EL/PL. This role involves providing initial legal advice, drafting claim notifications, and ensuring excellent client care for accident victims. The ideal candidate will thrive in a target-oriented environment and work with a task-based case management system. Flexible hybrid working options and a competitive salary of £23,000 - £25,000 per annum are offered.

Benefits

Annual discretionary bonus scheme

Hybrid working flexibility

25 days holiday, increasing with service

12 additional 'Time for Me' days

Commitment to employee development

Qualifications

• Previous experience in a legal environment is preferred.
• Capability to manage a high volume of claims effectively.
• Familiarity with Proclaim task management system is a plus.

Responsibilities

• Manage incoming calls as the first point of contact.
• Draft initial claim notifications and provide legal advice.
• Ensure claims are progressed optimally through effective case management.

Skills

Excellent communication skills

Task-based case management

Ability to assess liability

Customer service

Job description

We are looking for a Legal Advisors to manage incoming / outgoing calls acting as the first point of contact for new claim enquiries related to EL/PL. The postholder will provide initial legal advice and funding, to draft initial claim notifications, and contribute to the general success of the department. You will be responsible for delivering excellent client care to our clients who have suffered an injury as a result of an accident in a proactive and timely manner, identify litigation opportunities where appropriate to ensure appropriate claim progression on behalf of customer.

Core Responsibilities

• Dealing with high volume of claims, following the relevant processes and best‑practice, in order to progress the claims from inception through to settlement.
• Ownership of ensuring that the right outcome is achieved, and the customer's claim is optimised, by working in our Proclaim task delegation system to deliver productive case management.
• Assess liability and quantum to include reviewing medical reports applicable to the Whiplash Matrix.
• Obtaining relevant information and accurately assessing next steps to ensure ongoing progress of claims through medical, losses, damages, and milestones.
• Demonstration of excellent communication skills to deal with customer queries.
• Ability to work with a task‑based case management system to ensure regular / proactive contact is maintained with all customers, providing exceptional customer service and managing their expectations.
• Perform to a high level in a target‑oriented environment.
• To undertake any other tasks as deemed relevant and reasonable by the business.

This is a fantastic opportunity to join a top 100 law firm based in Wakefield. We are looking to hire a new Legal Advisors – ELPL to join our Legal Services department.

What's in it for you

• An annual discretionary bonus scheme.
• Hybrid working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike.
• 25 days holiday, which can increase up to 30 days in line with service.
• "Time for Me" days which gives you the opportunity to take up to 12 additional days per year through condensed working.
• Working in a platinum‑accredited Investors in People organisation that's committed to your development.
• For more details on these and other benefits, check out our website.

Equal Opportunities. Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.

The salary range for this role is £23,000 - £25,000 per annum.