Learning Services Consultant

Esri; Watford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading GIS software distributor in the UK is seeking a Learning Services Consultant / GIS Trainer to enhance customer learning and development across ArcGIS products. Responsibilities include delivering training in various formats, customizing materials, and supporting customer success. Candidates should have in-depth knowledge of ArcGIS Pro, strong communication skills, and some training experience. The position offers a competitive starting salary of £40,000+, a bonus scheme, and excellent benefits including healthcare and a company pension.

Benefits

Starting salary from £40,000+

Company bonus scheme up to 20%

Excellent company pension

Vitality healthcare

Gym contribution and cycle-to-work scheme

Volunteering opportunities

Qualifications

• Have in-depth knowledge of ArcGIS Pro (essential) and ideally ArcGIS Online.
• Have some training experience, either formal or informal.
• Strong communication, presentation, and facilitation skills.

Responsibilities

• Help support customer success by developing capabilities across the ArcGIS platform.
• Deliver high quality training across various formats.
• Prepare and customise course materials.

Skills

In-depth knowledge of ArcGIS Pro

Strong communication and presentation skills

Training experience

Ability to work independently

Customer focus

Job description

Learning Services Consultant / GIS Trainer
We have a great opportunity to join our growing Learning Services Team at Esri UK as a Learning Services Consultant / GIS Trainer, supporting the learning and development of our customers across the suite of ArcGIS products. In this role, you'll help customers across the UK and Ireland get the very best from ArcGIS, the world's leading mapping and spatial analytics platform, through a mix of classroom, virtual and bespoke learning solutions. If you have good working knowledge of ArcGIS Pro and would love the opportunity to share your expertise in this great training role, please apply today via our website: www.esriuk.com/en-gb/careers/vacancies.

Responsibilities

• Help support customer success by developing our customers' capabilities across the ArcGIS platform.
• Deliver high quality training across a variety of formats, including virtual sessions, classroom courses, e-learning modules and 1-2-1 coaching.
• Prepare and customise course materials, ensuring all content remains current and aligned with Esri's ArcGIS platform and related technologies.
• Undertake Learning Needs Analysis (LNA) to recommend suitable learning pathways and create tailored development plans for individuals and teams.
• Deliver both Esri's standard curriculum and bespoke, customer specific content when required.
• Act as a trusted advisor to customers, providing guidance on effective blended learning strategies.
• Support continuous improvement by authoring blogs, white papers and online resources that share best practice.
• Contribute to mentoring and succession planning within the Learning Services team to sustain expertise and support professional growth.

Qualifications

• Have an in-depth knowledge of ArcGIS Pro (essential) and ideally ArcGIS Online.
• Have some training experience, either formal or informal training carried out as part of your role.
• Have strong communication, presentation and facilitation skills, with the confidence to engage diverse audiences.
• Experience of working in a customer focused environment would be beneficial.
• Have (or be willing to work to achieve) CompTIA CTT+, TAP Accreditation and IITT Affiliation or membership.
• Like to work independently, dealing with and resolving complex situations in a flexible manner.
• Are a great communicator and presenter.
• Can prioritise and work to fixed deadlines.
• Are entitled to work in the UK and happy to undergo security clearances (essential).

Benefits

• Starting salary from £40,000+ (depending on experience)
• Company bonus scheme up to 20%
• Excellent company pension
• Vitality healthcare, permanent health insurance, and wellbeing support
• Gym contribution and cycle-to-work scheme
• Volunteering opportunities for causes important to you

About Esri UK

Esri UK is a distributor of the world's leading ArcGIS software and provides a range of services to our customers. We deliver enterprise geographic information systems (GIS) to organisations in both public and private sectors across the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS. We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.