Learner Recruitment & Reception Officer

RNN Group; City of Edinburgh; On-site; GBP 25,000 - 32,000; Full time

Job summary

An educational provider in Scotland seeks a Learner Recruitment & Reception Officer to deliver professional customer service and support prospective learners. This role will involve assisting course enquiries through various communication methods while ensuring a positive experience for customers. Ideal candidates will possess experience in customer service, excellent communication skills, and relevant qualifications. The organization offers extensive benefits such as flexible working hours, professional development opportunities, and access to health and wellbeing services.

Benefits

Access to local government pensions scheme

Up to 41 days annual leave per year

Access to gyms, restaurants, and salons

Health & wellbeing benefits

Flexible working hours

Parking available

Career development opportunities

Grants for new FE teachers in STEM subjects

Recruitment Referral Scheme worth £200 per referral

Qualifications

• Experience in a customer-facing role, ideally in an educational context.
• Excellent communication skills to manage various enquiries effectively.
• Ability to handle busy reception scenarios under minimal supervision.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Ensure positive learner experiences for course enquiries via all communication methods.
• Offer professional reception service and refer to specialists when appropriate.

Skills

Customer-facing experience

Excellent written and verbal communication

Ability to deal with a range of enquiries

Education

Level 2 Literacy and Numeracy (equivalent to GCSE)

Level 3 in Information & Guidance

Level 2 Customer Service or willingness to work towards

Job description

Role Overview

The Learner Recruitment & Reception Officer role is a key part of the Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers. In this role you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication. The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate. Through a proactive, enthusiastic and customer‑focused approach you will assist the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching & learning. The preferred days of the week we would ideally like this role to work on are Monday - Wednesday 8.30 am - 5.00 pm, however we can discuss this further at interview with candidates.

These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events. Operational direction is provided by the Head and support from the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students have a positive and meaningful experience.

Benefits

• Access to local government pensions scheme
• Up to 41 days annual leave per year including closure during Christmas period
• Access to our gyms, restaurants and salons
• Staff health & wellbeing and benefits schemes including in‑house Occupational Health service
• Full, part‑time and flexible working hours available in many roles
• Parking available at all of our sites
• Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
• New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
• Recruitment Referral Scheme for all employees, worth £200 per referral made

What is the RNN Group? RNN Group's main goal is to be an 'outstanding' education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values.

You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance. You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. You will need to be able to deal with enquiries appropriately and effectively, under minimal supervision on occasion as receptions can be very busy. You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.