Lead Customer Operations Manager

Royal Mail Group; Retford; On-site; GBP 44,000 - 50,000; Full time

Job summary

A leading delivery service provider is seeking a Lead Customer Operations Manager in Retford. This role involves leading a team to ensure outstanding service delivery, managing operational performance, and implementing transformational changes. The position offers competitive compensation of £44,551 - £49,006, along with a bonus and comprehensive benefits including flexible working and a pension scheme.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Free health and wellbeing support

Qualifications

• Flexible and can excel under pressure.
• Experience in leading and developing teams.
• Ability to engage with external stakeholders.

Responsibilities

• Lead and develop a team of Customer Operations Managers.
• Produce the weekly resourcing plan.
• Ensure smooth running of deliveries.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Job description

Lead Customer Operations Manager - Sutton in Ashfield Delivery Office (Full time, Permanent)

Compensation and Package: £44,551 - £49,006 (also attracts a Lead COM). Plus a potential 10% bonus, 25 days annual leave and a generous pension

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.

THE ROLE

As a Lead Customer Operations Manager, you'll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.

You'll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.

You'll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit's specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.

Furthermore, you'll also have full accountability for your Delivery team, you'll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.

WHAT YOU'LL GET

We're asking for a lot, but you'll get a lot in return. First, there's the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.

Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment.

ABOUT YOU

Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We've been trusted by the nation for more than 500 years.

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we encourage applications from the Armed Forces community.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.