Key Account Manager, consumer products (REF 1292)

I Love My Job Ltd.; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A successful consumer products business is seeking an experienced Key Account Manager to manage key retail accounts in London. You will build strong relationships, ensure customer satisfaction, and mentor the sales team. The ideal candidate has strong account management experience with UK retailers, excellent communication skills, and a proactive approach. This role offers competitive compensation in a growing company.

Benefits

Competitive Salary

Qualifications

• Strong Account Management experience working with leading UK volume retailers.
• Excellent communication skills, both written and verbal.
• Experience in working with FMCGs and private label products.

Responsibilities

• Manage key accounts and build strong relationships.
• Ensure first class customer service and OTIF delivery.
• Work closely with internal teams to ensure swift order delivery.
• Manage and mentor the sales team, including training.

Skills

Account Management experience

Excellent communication skills

Strong MS Excel skills

Customer-centric approach

Ability to manage complex accounts

High attention to detail

Proactive and driven

Job description

Overview

An successful consumer products business is looking for a driven and motivated Key Account Manager to join their team to manage their key retail accounts. This is newly created position due to continued company growth and success.

Benefits

• Competitive Salary
• Surrey

Responsibilities

• Managing key accounts, building strong, positive working relationships and fully understanding their market and business needs
• Ensuing first class customer service at all times, ensuring OTIF delivery
• Meeting with key retailers as required, representing the brand and ensuring expectations are not only met but exceeded
• Ensuring any specific labelling / packaging requirements are communicated in a timely manner to the wider business to aid swift and accurately production and delivery
• Working closely with internal teams including buying, design, compliance and the warehouse to ensure orders are delivered accurately and swiftly
• Critical path management to ensure key dates are met for your accounts
• Ensuring all required testing, quality check and certifications are obtained
• Managing and mentoring the sales team, including onboarding, training, workload management and development

Qualifications

• Strong Account Management experience in a similar position working with leading UK volume retailers and / or the supermarket groups
• An excellent communicator with strong written and verbal English, and a natural ability to form good working relationships at all levels of seniority, both with internal teams and external partners
• A background working with FMCGs and experience in a working directly with buyers on private label product ranges a benefit
• A customer-centric approach and desire to provide outstanding customer experience
• Ability to manage complex accounts with high volumes and SKU counts
• Highly commercial with a passion for product
• An excellent communicator, adept at building relationships both internally & externally
• Strong MS Excel skills and excellent attention to detail
• Proactive & driven, wanting to take ownership and drive projects forward

Diversity & Inclusion

ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.