Key Account Manager

Kevin Theobald Employment Agency; City Of London; Remote; GBP 90,000 - 100,000; Full time

Job summary

A leading employment agency in the UK seeks a Key Account Manager to manage high-profile customers in the perishables industry. The ideal candidate will have a proven track record in account management and a strong knowledge of logistics processes. This role offers a competitive salary of £90-100K plus a generous bonus scheme. Flexibility on location is available.

Benefits

Generous commission/bonus scheme

Flexibility on location

Qualifications

• Proven track record in Key Account Management within freight forwarding, ideally with perishables customers.
• Strong knowledge of logistics processes, customs, and compliance requirements.

Responsibilities

• Act as the main point of contact for assigned accounts, delivering world-class customer service.
• Anticipate customer needs, resolve issues quickly, and ensure service levels consistently exceed expectations.
• Identify opportunities to expand business within existing accounts.

Skills

Key Account Management

Customer Relationship Management

Logistics Knowledge

Job description

Overview

This is a pivotal role within our perishables business. As Key Account Manager, you will own and manage a portfolio of demanding, high-profile customers in the food and perishables industry. You will be their main point of contact, ensuring seamless execution of shipments, proactively resolving issues, and building long-term trusted relationships. Our client is looking for someone exceptional, not average. A true customer champion who thrives in a fast-paced, high-demand environment.

Responsibilities

• Customer Relationship Management: Act as the main point of contact for assigned accounts, delivering world-class customer service.
• Service Excellence: Anticipate customer needs, resolve issues quickly, and ensure service levels consistently exceed expectations.
• Portfolio Growth: Identify opportunities to expand business within existing accounts and work closely with Sales to maximize revenue.
• Operational Oversight: Liaise with internal teams (air, sea, customs, operations, procurement) to ensure bookings, clearances, and deliveries are executed smoothly and on time.
• Performance Monitoring: Track and report on account performance (GP, volume, service levels) and implement improvement actions where required.
• Market Expertise: Stay close to perishables market trends, regulatory requirements, and customer challenges to provide proactive advice.
• Collaboration: Work with colleagues across UK and international offices to deliver integrated solutions for customers.

Essential Skills & Experience

• Proven track record in Key Account Management within freight forwarding (air/sea) - ideally with perishables customers.
• Strong knowledge of logistics processes, customs, and compliance requirements in perishables.

What Our Client Is Offering

• Competitive salary + generous commission/bonus scheme tied to account performance. Salary £90-100K
• Flexibility on location (UK-wide)